Hotel Ozana

シャンプーはあるがコンディショナーはない。歯ブラシも無い。水のサービスもないので、気をつけてください。

Ci ho soggiornato per 2 notti. Un po' distante dal centro (20-25 minuti a piedi). Ed anche se la receptionista ci avesse consigliato di andare a piedi abbiamo preferito avvicinarsi con la macchina: i parcheggi, dopo le 18:00, sono gratuiti e non abbiamo avuto difficoltà a parcheggiare vicino all'area pedonale. Colazione buonissima, bella la stanza tutte con la moquette, buona la pulizia. Sicuramente ottimo rapporto qualità/prezzo. Giudizio positivo, se ripasso da Bistrita ci tornerò volentieri.

Wifi was very slow

Accueil froid, Personnel froid. On a l’impression de déranger en permanence!

We expected more from the 4 star hotel. Our room was comfortable and well cleaned when we arrived. We decided to eat at our hotel's restaurant, but the experience was uncomfortable. The arrogant butler made us feel unwelcome. During our five-day stay, we luckily found other restaurants in Bistrita, where we were served kindly. The hotel receptionists did their job well. They greeted and were friendly and helpful. Our second big surprise was the cleaning. We came on Sunday, there was a cleaner in our room on Monday, but not after that. On Thursday, I went to the reception to ask for more toilet paper, which was arranged quickly, but even the only trash, in our apartment's deluxe suite, was not emptied. Should I have put a note on the door of our room "please clean our room", in a four star hotel? Odotimme enemmän neljän tähän hotellilta. Huoneemme oli mukava ja hyvin siivottu, kun saavuimme. Päätimme syödä hotellimme ravintolassa, mutta kokemus oli epämukava. Ylimielinen hovimestari sai meidät tuntemaan itsemmme ei-toivotuksi. Viiden vuorokauden vierailumme aikana löysimme onneksi Bistritasta muita ravintoloita, joissa meitä palveltiin ystävällisesti. Hotellin vastaanottovirkailijat tekivät oman työnsä hyvin. He tervehtivät ja olivat ystävällisiä ja auttavaisia. Toinen iso hämmästyksen aiheemme oli siivous. Tulimme sunnuntaina, maanantaina huoneessamme kävi siivooja, mutta sen jälkeen ei. Torstaina kävin vastaanotossa pyytämässä lisää wc-paperia, joka järjestyi pikaisesti, mutta edes huoneistomme deluxe suite ainoaa roskakoria ei käyty tyhjentämässä. Olisiko minun pitänyt laittaa huoneemme oveen lappu ”pyydän, siivotkaa huoneemme”, neljän tähden hotellissa?

The hotel is very old, the towels were like sandpaper, does not look clean. I travel a lot among Rumania for more than 4 years and this is probably the worst experience I ever had. Better look a different option in this city!