Hotel Ozana

There was a function going on at the hotel so there was no service for other guests. We arrived in the afternoon and were told the restaurant was unavailable that evening, and that even a simple cup of tea was not possible. When we came back to the hotel after supper in the old town the music was so loud the walls were shaking. No apologies were given for this dreadful experience. The music went on through the evening until around 11pm.

We chose this hotel because we didn’t find any other available in September when we traveled to Bistrita

We expected more from the 4 star hotel. Our room was comfortable and well cleaned when we arrived. We decided to eat at our hotel's restaurant, but the experience was uncomfortable. The arrogant butler made us feel unwelcome. During our five-day stay, we luckily found other restaurants in Bistrita, where we were served kindly. The hotel receptionists did their job well. They greeted and were friendly and helpful. Our second big surprise was the cleaning. We came on Sunday, there was a cleaner in our room on Monday, but not after that. On Thursday, I went to the reception to ask for more toilet paper, which was arranged quickly, but even the only trash, in our apartment's deluxe suite, was not emptied. Should I have put a note on the door of our room "please clean our room", in a four star hotel? Odotimme enemmän neljän tähän hotellilta. Huoneemme oli mukava ja hyvin siivottu, kun saavuimme. Päätimme syödä hotellimme ravintolassa, mutta kokemus oli epämukava. Ylimielinen hovimestari sai meidät tuntemaan itsemmme ei-toivotuksi. Viiden vuorokauden vierailumme aikana löysimme onneksi Bistritasta muita ravintoloita, joissa meitä palveltiin ystävällisesti. Hotellin vastaanottovirkailijat tekivät oman työnsä hyvin. He tervehtivät ja olivat ystävällisiä ja auttavaisia. Toinen iso hämmästyksen aiheemme oli siivous. Tulimme sunnuntaina, maanantaina huoneessamme kävi siivooja, mutta sen jälkeen ei. Torstaina kävin vastaanotossa pyytämässä lisää wc-paperia, joka järjestyi pikaisesti, mutta edes huoneistomme deluxe suite ainoaa roskakoria ei käyty tyhjentämässä. Olisiko minun pitänyt laittaa huoneemme oveen lappu ”pyydän, siivotkaa huoneemme”, neljän tähden hotellissa?