ML C
22. toukokuuta 2024
I booked and paid for several nights. My family and I were traveling by car across several states and did not make Bismark the first night. When I arrived the next morning I was told at the front desk that, because I missed the first night they cancelled my entire stay, sold my room to someone else leaving no more rooms available, and they would not give me a refund for the rest of the stay! After talking to several people I was told that this was standard policy and that's that. Why adopt a policy that rips-off their guests? Would it be that difficult to give a courtesy call/text message after a first night no-show of a multi-night stay asking if the guest is still planning to come? or, why not process pre-paid no-shows one night at a time? It seems that being fair to their guests isn't as important to these guys as being paid twice for the same room! I won't use this hotel again and will encourage others not to either.
Käännä