Clean, comfortable, quite, modern facility with a superb professional staff who are eager to assi whenever needs arise with a service mentality “mi casa, su casa”, “ мой дом, твой дом”, “my home, your home”, “我的家,就是你的家”
Highly recommended without hesitation. Jeff Chi USA
Käännä
Majoituspaikan vastaus: Thank you so much for your review, Jeff! We're thrilled that you enjoyed our clean, comfortable, quiet, and modern facility. Our professional staff is dedicated to ensuring your needs are met with a service mentality of "mi casa, su casa," "мой дом, твой дом," "my home, your home," "我的家,就是你的家." We appreciate your recommendation and look forward to welcoming you back again soon!
Olga
Majoittunut 5. 2024
Perhe
4.0/5
Erittäin hyvä
Lähetetty 25.6.2024
Friendly and helpful staff
Käännä
Majoituspaikan vastaus: Thank you so much for your kind review! We're delighted to hear that you found our staff friendly and helpful during your stay. Providing exceptional service is our top priority, and we strive to ensure that every guest feels welcomed and well taken care of. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay soon!Warm regards, Art hotel
Vieraskäyttäjä
Majoittunut 9. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 22.10.2024
The hotel is in a quiet location, but close to the main thoroughfare in Bishkek. It is very modern and nicely decorated. The room was a suite, which afforded a good space for a family. There was a bed and a double sofa bed, both of which were very comfortable. There was also a table and two stools, a fridge, kettle and the usual provision of tea/coffee. The bathroom was clean and the shower powerful. The hotel organised a car rental for us, through a company in Bishkek, which was very helpful as we had no luck contacting rental companies directly. The car was new and very good. However, before we got the usual rental details on a document, we were in contact with someone at the hotel who offered us a Toyota Highlander from 2004 for almost the same price as the car we ended up renting. It was quite strange, as this person offered us only this very old car (7 seater) or a Kia Carnival (7 seater as well). Then, after several days going back and forth discussing these offers and some pictures of a car in someone’s back garden or a Middle East car dealership, someone else started replying to my messages (on booking’s app) and the conversation became much more professional, with a picture of a table with the rental prices and conditions as you would expect. It was obviously a different member of staff, as this person didn’t seem to be aware of what had been discussed prior. It made me wonder if the other person was trying to rent a friend’s car. Apart from that, the staff were polite and very helpful. Note that latte/cappuccino is not included in the breakfast and there is an extra charge for this. We only realised when we were checking out. We used the hotel’s service for pickup and drop off at the airport, which was very convenient. Would definitively stay again and recommend!