City Stay Bishkek

Хороший отель,рядом сотни обменников с хорошим курсом и магазинов ,тихое место,уборка каждый день,из минусов нет батарей отопления,ночью холодновато

Not bad overall, however the rooms have glass windows with very limited opening capabilities, hence for those who like fresh air the rooms too stuffy

空調功率小，不製冷

服務熱情耐心。

The hotel was recommended by a friend for a 2 nights stay but I was disappointed. First, the access to the building is so non convenient, you have to carry your luggage by stairs to the reception. Not sure how people with disabilities will be able to access the building. The safe is not functioning, and staff couldn’t fix it. Moreover, the safe box is so light and not attached at all. Staff was not welcoming us when we came for breakfast.

I have mixed feelings about the hotel, the overall hotel is good however some of the staff are horrible! Encounter with horrible staff #1 when we checked in on June 4th Sunday at around 8pm the check in staff notified that I had to now pay extra for my daughter? I booked a double twin bed room for 2, the hotel even offered 2 person complimentary spa? And now out of the blue I have to pay this extra person charge?? Anyway I just paid to get in my room and not bother arguing with him anymore. Encounter 2 horrible staff, i was offered free breakfast with my package, i didn’t even want to have breakfast, just pick-up a tea to go, the staff in black shirt/pant behind the bar said that's not possible, clearly that was possible since he was making a cappuccino for another guest to go, when I asked about that he replies that was the last cup. I was shocked that a hotel this size would run out of cups? Something definitely wasn't right. Anyhow another staff noticed this interaction and was kind of enough to bring my tea in a go to cup in the lobby for me. The same cup that the other staff said he ran out of. I just don't understand why this other staff did that to me, makes absolutely no sense. I just asked for a simple tea to go, was that too much of a big ask? Anyway because of this interaction I am giving this hotel a negative review. They really need to train staff properly or take actions on discrimination staff.