Vieraskäyttäjä
20. maaliskuuta 2025
Terrible experience with service by ***** named shld be **** front desk. Very rude to blame me not informing her we got 2 rooms booked with 2 name. The booking confirmation paper shown her from starting, she just don’t bother to check properly and blame me didn’t tell her is 2 names. Is clearly stated in the confirmation voucher. And another colleague called ******** suddenly came to picture said we didn’t respect his colleague. He’s totally don’t know the situation & made the accusation. What kind of customer service provided? Totally not acceptable. Pls don’t book this hotel and they claimed themselves is 2 stars hotel but trip.com put 4 stars. We felt cheated coz we paid $400 for 2 room with treated like an enemy. We wrote an email to the GM also sweep under the carpet. Totally disappointed.
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