Premier Inn Birmingham City (Waterloo St)

Great hotel clean place staff are great

The location was excellent, and checking in was smooth. The room, however, was quite small, with a window facing a wall, but that was understandable. That said, there were a few issues that were rather unpleasant: 1. Constant sharp noise from the neighbouring shower Throughout both nights, there was a persistent, sharp noise coming from the shower in the next room. It was very random, turning on and off, and lasted for several minutes at a time. The sound sounded like screaming from the shower room or potentially the boiler, and it woke both of us up multiple times leading to some very bad sleeps. 2. No cleaning service Firstly, upon arrival, there was only one small towel for the two of us and black ink stain on the sheets. Second day for cleaning, we understood that we needed to speak to reception to have the room cleaned, so we did this the following morning. We specifically asked for new towels, left the appropriate label on the door, and even spoke directly with the receptionist, who took note of our request and assured us it would be handled. However, when we returned for shower 10pm that evening, no towels had been changed. We had to put our clothes back on and go downstairs to request fresh towels in person. 3. Check-out time confusion According to trip.com, check-out was at 14:00. However, our room key expired at 12:30, and the receptionist informed us that check-out was at 12:00. When we showed our booking confirmation from trip.com, we were told that the information on third-party platforms doesn’t align with the hotel’s policy. 4. Price discrepancy When we booked via trip.com, we later realised it was £10 more expensive than booking directly through the Premier Inn website. While we didn’t bother to cancel the booking at the time, it’s worth mentioning for future guests—always compare prices on different platforms.

Be warned - this is hotel is horrifically hot with no working air con at all. Not helped by there being a bathroom directly off the bedroom with no extractor. I’ve arrived late so had to just put up with it but it is unbearable. You can open the window a crack but it’s extremely noisy outside so don’t expect to sleep. I was booked in for breakfast but have left before that because I actually felt unwell. Be very careful if you are medically vulnerable or have young children

We booked this room at the last minute due to The Cube hotel having broken air conditioning. We needed to find something quickly and staff at Premier Inn were so accommodating. They found us three rooms next to each other and, most importantly, the air conditioning was working and I had a lovely, cool nights sleep.

Tommy came to help me with an issue with my rooms air con being quite loud, he quickly made sure I was upgraded to a much nicer room with working air con and was very attentive to my needs despite it being quite early in the morning. Service is fantastic and I did genuinely feel attended to

We always have a great experience with the premier inn , nothing is too much trouble. We had great service and expertise, especially , from Raji and Pauline who helped us with another booking. Great work ladies. We look forward to visiting again in the future