Arden Guest House B&B - NEC Birmingham - Birmingham Airport

The TV in the room never worked.

Stayed here for one night stayed in room 6 lovely room very clean just found the bed the pillows very hard and the bed very very small… like to watch to in bed with a brew before sleep but couldn’t to very very small and very poorly situated on the wall I would definitely stop here again but I would bring my own pillows… didn’t have the breakfast but there looked a lot off selection from cereals and pastries perfect for 1 night stay loads off areas to walk

You get what you pay for, not bad for the price. A few quirks such as the ground floor curtains not closing fully with work being done in the garden. A clothes hook installed upside down. Doesn't look like enough parking if it's full. That being said, staff were polite and the bed was comfy, and it was close to the resorts world arena which was ideal - decent price

Due to religious reasons, they don’t serve bacon or pork. Just so you are aware. Outside is overgrown with weeds and long grass. It’s just a badly modified house in a housing estate!! Shower don’t work in the morning so had to borrow the shower from another resident there. Toilet never flushed in room 5. Never made up the rooms after our first night. Overall pathetically run guest house that give themselves 5 stars but it’s a 3 star at best and GROSSLY overpriced. Location ain’t convenient with nearest eating place 20 minutes walk away. I wouldn’t stay here again if it was for free.

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Arden House : Avoid at All Costs I had an incredibly disappointing experience with Arden House that I feel compelled to share to warn others. Upon arrival, we found the hotel completely unstaffed. All the curtains were drawn, and there were no lights on, making it look closed. Despite our attempts to enter, we couldn't get in. To make matters worse, the hotel is situated on a housing estate, not in a typical hotel location. We later found out it’s a poorly managed Airbnb rather than a proper hotel. They expected us to call them to be let in, which was never communicated clearly during the booking process. Left with no choice, we had to quickly book another hotel for the night. When we eventually managed to contact the staff, their excuses for the situation were the worst I've ever heard. To add insult to injury, they refused to issue a refund for the inconvenience caused. Overall, this experience was a complete letdown, and I strongly advise others to stay away from Arden House . The lack of professionalism and customer service is astounding. Save yourself the trouble and book elsewhere.