Leonardo Royal Hotel Birmingham

The staff were incredibly welcoming and attentive, ensuring every detail was perfect.

Hotel rooms were clean, lobby area was also really nice

Conveniently located for city centre, and clean throughout. However staff are disinterested, and manager is patronising and condescending. The room service food was abysmal, and grossly overpriced. Simple pizza undercooked and inedible, representing very poor value, and to add insult to injury they apply a £6 tray fee to already overpriced menu. The windows don’t open at all, not even an inch, so air quality is poor throughout. The lifts x4 are unreliable at best and walking down 14 flights of stairs in the morning with bags when lifts out of action is unsatisfactory. Won’t be staying here again I’m afraid. It looks ok but behind the fancy facade are very poor standards of service and poor attitudes.

The service here is good and the staff here very friendly and treat me very nice too. The location is okay, it's not really too far from the new street train station. I love to be close to more food places that I like...there is also clubs, bar and shops close by too.

Excellently attentive and friendly staff to great you for whatever you need. Rooms very very clean and fully catered for everything you need and may have forgotten. Great location if you need to be central to Broad Street, however the streets are full of people partying on a weekend which you have to walk through with children if you are travelling as a family which isn’t ideal. Breakfast was plentiful and lots of options. Omelette station was lovely, and the fresh fruit smoothies. Only let down was nobody was clearing tables when there were people stood about. Luckily we were early.

很好的房子，價格實惠