AC Hotel Birmingham

AC Hotel Birmingham arvostelua

AC Hotel Birmingham

The Mailbox, 160 Wharfside St, Birmingham, United KingdomNäytä hotellin tiedot
AC Hotel Birmingham
AC Hotel BirminghamAC Hotel BirminghamAC Hotel Birmingham
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

4.2/5
Erittäin hyvä
63 arvostelu
Vahvistetut arvostelut
Sijainti4.3
Mukavuudet4.0
Palvelu4.2
Puhtaus4.3
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(63)
Positiiviset arviot(57)
Arvostelut valokuvien/videon kera(10)
Puhdas ja siisti(10)
Loistavat huoneet(8)
Mahtava yöpyminen!(6)
Ystävällinen henkilökunta(5)
Sijaitsee keskustassa(4)
Herkullinen aamiainen(3)
Kielteisiä arvosteluja(6)
Vieraskäyttäjä
Deluxe King -huone
Majoittunut 12. 2024
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 29.1.2025
非常不錯的體驗
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to leave us a fantastic 5/5 review! We are thrilled to hear that you enjoyed your stay at the AC Hotel by Marriott in Birmingham.While you didn’t mention specific aspects of your experience, your positive rating speaks volumes, and we are delighted that we could meet your expectations. Our team works diligently to provide a comfortable and welcoming environment for all our guests, and it’s rewarding to know that you felt this during your visit.If there are any particular highlights or suggestions you would like to share, we would love to hear them! Your feedback is invaluable in helping us enhance our services and offerings.We look forward to welcoming you back to Birmingham in the future. Should you need any assistance with your next booking or have any special requests, please don’t hesitate to reach out.Warm regards,Cristina, Assistant Front Office Manager
Anonyymi käyttäjä
Deluxe King -huone
Majoittunut 11. 2024
Pariskunnat
5 arvostelu
5.0/5
Ylivertainen
Lähetetty 3.12.2024
很乾凈 位置很好
Käännä
Majoituspaikan vastaus: Dear guest, Thank you for taking the time to review your stay with us. We are thrilled to hear that you are satisfied with the services offered and cleanliness of our property. We must agree that our location is one of the best in the city. Thank you for choosing us & we hope we will have the chance to welcoming you again. Kind regards, Laura Carp- Operations Manager
Vieraskäyttäjä
Majoittunut 8. 2024
Muu
5 arvostelu
4.3/5
Erittäin hyvä
Lähetetty 15.10.2024
非常滿意哦
Käännä
Majoituspaikan vastaus: Dear guest,Thank you for taking the time to review your stay with us. We are thrilled to hear that you are satisfied with the services and we cannot wait to welcoming you back soon! Kind regards, Laura Carp- Operations Manager
eastjor
Superior queen huone kanavanäköalalla(vuodesohva)
Majoittunut 8. 2024
Liikematkustajat
22 arvostelu
4.7/5
Mahtava
Lähetetty 6.10.2024
Very convenient location and sophisticated staff. Good breakfast.
Käännä
Majoituspaikan vastaus: Dear guest,Thank you for taking the time to review your recent stay with us. We are thrilled to read your comments about our staff and breakfast, and we agree with you that we do have the best location in town! We hope we will have the chance to welcoming you back soon. Best regards, Laura Carp- Operations Manager
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 6. 2024
Perhe
29 arvostelu
5.0/5
Ylivertainen
Lähetetty 1.8.2024
伯明翰最好的酒店之一 在英國屬於非常有性價比的了
Käännä
Majoituspaikan vastaus: Dear guest, thank you for your lovely feedback. We are delighted that your stay with us was both comfortable and enjoyable, and we cannot wait to welcoming you back soon ! Best regards, Laura Carp- Operations Manager
KI MiU
Majoittunut 6. 2024
Perhe
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 8.7.2024
Very good
Käännä
Majoituspaikan vastaus: Dear KI MiU, Thank you for your feedback. We are all delighted that your stay with us was very good, and we cant wait to welcome you back at the property! Best regards, Laura Carp- Operations Manager
Tory0428
Majoittunut 2. 2024
Pariskunnat
6 arvostelu
5.0/5
Ylivertainen
Lähetetty 20.6.2024
酒店裝修典雅,地理位置優越
Käännä
Majoituspaikan vastaus: Dear Tory0428,Thank you for taking the time to review your recent stay with us. I am delighted to hear that you found our hotel elegant, and I do agree with you that our location is one of the best in town! Thank you for choosing oru property, and we look forward to welcoming you back soon. Best regards, Laura Carp- Operations Manager
Vieraskäyttäjä
Majoittunut 5. 2024
Matkusta ystävien kanssa
5 arvostelu
4.7/5
Mahtava
Lähetetty 17.6.2024
Good hotel with excellent location
Käännä
Majoituspaikan vastaus: On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with each and every department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
PatatoK
Superior King huone kanavanäkymällä
Majoittunut 4. 2024
Pariskunnat
6 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 11.6.2024
在MAIL BOX旁邊,像是酒店式公寓改造的。房間設施比較新,但是窗户不能打開的,不開空調會比較悶。酒店樓下有一家便利超市和一個咖啡廳,附近是餐飲酒吧一條街,週末晚上會比較熱鬧,但比較吵。其他沒啥優勢,地理位置不是很佔優勢,在一條小路上,步行到New street 火車站要15-20分鐘,而且比較難走,需要導航,攜帶行李的建議打車,10磅左右。我更推薦New street 車站附近的酒店,吃飯購物交通都更便捷
Käännä
Majoituspaikan vastaus: On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with each and every department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Anonyymi käyttäjä
Majoittunut 5. 2024
Liikematkustajat
9 arvostelu
3.5/5
Lähetetty 6.6.2024
客服還是很好的,值得表揚
Käännä
Majoituspaikan vastaus: Dear LN and Win,Thank you for taking the time to tell us about your stay at AC Hotel.I am delighted to here you enjoyed it !We hope to seeing you again soon.Best regardsThibault
Yuanjiaotou
Majoittunut 4. 2024
Liikematkustajat
74 arvostelu
3.7/5
Lähetetty 3.6.2024
沒有自己的停車場,或者説公共停車場離酒店很遠。
Käännä
Majoituspaikan vastaus: On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Thibault Rocamora Front Office Manager
Chenlei Zhao
Superior King huone kanavanäkymällä
Majoittunut 4. 2024
Matkusta ystävien kanssa
1 arvostelu
1.5/5
Lähetetty 26.5.2024
My recent stay at this Marriott-branded hotel was quite disappointing. While the room was clean, it was extremely noisy. We approached the front desk at night regarding the disturbance, but were only told that they would look into the source of the noise and could not offer a room change. It's unclear whether there were actually no available rooms or if they were just trying to placate us. The second major issue occurred on Sunday morning around 7 AM when we were abruptly awakened by the sound of a power drill. I find it very hard to understand why such work would commence so early on a Sunday morning. When we mentioned this to the front desk upon checkout, they merely offered us a cup of coffee as compensation, which felt quite dismissive and unprofessional. We declined the coffee, as such an offer hardly compensates for the inconvenience we experienced. They also mentioned a complimentary room upgrade for a future stay, but who would dare to come back after such an experience? Moreover, we had originally booked a water view room, which was not a standard room. This was my first experience with a Marriott-branded hotel, and it was very disappointing.
Käännä
Majoituspaikan vastaus: Dear Chenlei Zhao, Thank you for choosing to stay at the AC Hotel Birmingham and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent mechanical noise from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Birmingham. With kindest regardsThibault Rocamora Front office Manager
Vieraskäyttäjä
Superior queen huone kanavanäköalalla(vuodesohva)
Majoittunut 4. 2024
Matkusta ystävien kanssa
3 arvostelu
4.7/5
Mahtava
Lähetetty 24.5.2024
酒店位置方便,近車站,不過要穿過整個商場,到3樓平台,才找到酒店入口,早餐豐富美味👍
Käännä
Majoituspaikan vastaus: On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Thibault Rocamora Front Office Manager
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 4. 2024
Liikematkustajat
12 arvostelu
0.5/5
Lähetetty 23.5.2024
每年國外出差入住不同的酒店,從來未給酒店出過差評,這間酒店簡直是黑店,辦好入住手續後入住竟然房間已經有別的住客,要求換房無果,入住第四晚,酒店前台憑排氣口變黃判斷我們在房間吸煙交罰款,否則要我們離開酒店不得入住,要求我們離店時已經是晩上九點多,太霸道、太無人道的酒店,簡直是黑店,估不到在英國發達國家裡發生四星酒店晚上九點多趕外國的客人離店,非常憤怒,又非常無耐,必須給這間酒店差評,也是本人第一次給酒店差評
Käännä
Majoituspaikan vastaus: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay.Regarding your concerns, we understand how upsetting it must have been to find another guest in your room upon check-in.However, we must address the issue of smoking in your room. As a non-smoking hotel, we have a strict no-smoking policy to ensure the comfort and safety of all our guests. Our staff identified evidence of smoking in your room, and while this warranted a fine, we did not ask you to leave the hotel. Instead, we communicated the policy violation and the associated penalty. We strive to handle such situations professionally and respectfully.We are committed to providing a pleasant experience for all our guests and regret that this situation led to your dissatisfaction. Your feedback is important to us, and we will use it to improve our services and policies.Kind Regards, Priya SinghFront office Receptionist
WILON
Majoittunut 4. 2024
Pariskunnat
27 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 23.5.2024
This AC Hotel Birmingham is situated in a good, convenient location in city centre. Numerous restaurants and cafes nearby. Staff was very polite and helpful. Room is clean, comfy and reasonably sized, but the mattress is a little bit too soft for me personally. Highly recommended for traveller !!!
Käännä
Majoituspaikan vastaus: Dear Wilon, Thank you for your wonderful review. We're delighted to hear that you enjoyed our convenient city center location, found our staff polite and helpful, and appreciated the cleanliness and comfort of your room.We understand that mattress comfort can be a personal preference, and we're sorry to hear that it was a bit too soft for you. Your feedback is valuable to us, and we will take it into consideration for future improvements.Thank you for recommending our hotel to fellow travelers. We look forward to welcoming you back on your next visit to Birmingham.Best regards,PriyaFront Office Receptionist