Novotel Birmingham Centre

Excellent service

⭐️⭐️⭐️⭐️⭐️ Exceptional Stay in the Heart of Birmingham! From the moment we stepped into the Novotel Birmingham Centre, we were met with warmth and professionalism. The check-in process was smooth and efficient, and the staff couldn’t have been more welcoming. Our room was spacious, spotless, and modern, with all the comforts you’d expect — a super comfy bed, great shower, fast WiFi, and a smart layout that made it easy to relax or get a bit of work done. We also loved the eco-conscious touches throughout the hotel. The location is unbeatable — right in the city centre, just a short walk to the Bullring, Broad Street, and the Mailbox. It’s perfect whether you’re in Birmingham for shopping, food, nightlife or business. Breakfast was another highlight: fresh pastries, a full hot English option, fresh fruit, and great coffee — all beautifully presented in a bright and airy dining area. We also really appreciated the 24/7 gym and relaxed bar area, which made winding down after a day out so easy. Overall, Novotel Birmingham Centre exceeded our expectations. It’s a fantastic choice for couples, families, or business travellers looking for quality, location, and great service. We’ll definitely be back!

Got to our room to find a big red stain on the carpet centre of the room. Huge stain and dots of what looks like blood that had tried to be cleaned away but not very well. Then some lights were not working in the room and on the bedside table was a white powdery substance all over it and the floor below it obviously not been cleaned correctly from the last stay. All skirting boards thick with dirt and dust! Then went to take a shower for the plug not to work correctly, turned the knob for the plug to pop up for the whole mechanism to fall out in my hand in 3 pieces. Stayed here many times and this was the worst and probably the last!!!