Clayton Hotel Birmingham arvostelua

We travelled with 2 kids and booked a family suite. The room was spacious with a living room. Things seemed to be good. However, the staff were very impolite. As from the booking, there would have toiletries provided. However, we found there was no toothbrush/ toothpaste. Also, there were no slippers. We made request to the staff before dinner and she replied in cold tone and rude manner that we needed to pay for the toothbrushes. For the slippers, we were told it would be delivered to our room. However, nothing was received after our dinner. We went to follow up the matter and the staff rudely passed 2 slippers to us while we were in a group of 4!!! She then gave us another two after we said it once again we are a family of 4!!!! We were told the drinks at minibar were free for consumption. However, the drinks were opened and put back in the fridge. Apparently staff did not do clean up thoroughly. And the kettle was rusty and we dare not to use it. Further, there are road construction around the hotel and there is no place to stop the car for drop off. In brief, the room is spacious and nice but the service and the room cleaning/ make up are terrible. In view of the service, we would not be back again!!!

空調不好隔音巨差，酒店裡還愛開派對，房間裏都是音樂聲，完全睡不了一點

服務比較周到

Love it here, cozy, convenient

Good location

excellent experience, great location, nice decor and food..

乾淨 設施很新 建築內外都很有高級感 但是外強中乾 服務與價格不匹配 1000多一晚的酒店居然給四合一的快捷酒店沐浴露 非常摳門味道也很差… 床品粗糙 與酒店價位不匹配 身體不適僅要求延遲退房一小時 前台同意後又敲門説衹能半小時 服務邏輯混亂體驗不好

대회때매 방문했는데 정말편했습니다. 다음에도 갈의향이있습니다. 혹여나 지인들도 추천할생각이있습니다. 감사합니다.

一開始房間衞生間下水有問題，酒店幫忙給升級了房間，新房間很大，nice!

Lovely hotel, close to all the shops and amenities in Birmingham

The beds were ultra comfortable and I had the best night of sleep I’ve had in weeks. Room was small but unless you’re planning on spending a lot of time in the room, it was perfect. Bathroom was great, very clean and had a rain shower head which I loved. They didn’t really provide any toiletries other than hand wash and body wash, I had to buy my own shampoo and conditioner. There’s also no fridge/microwave, but there was tea and coffee with a kettle provided. I would definitely recommend and I would stay again.

location is great though main entrance/ gate is slightly on right side where car cannot reach. No person available for your language to transfer from car to room & vice versa . No toiletries are available in wash room . One day cleaner forget to vacuum the room but staff is so cooperative and nice . Next time i will defiantly visit again.

酒店員工服務很好，有禮貌，房間不錯，但很少，但最好自己帶沐浴露洗頭水，因供應的唔好用，住了兩晚，早餐都幾豐富，

酒店都ok乾淨舒服,都係要自備牙膏牙刷拖鞋,周圍有基建比較多塵,早餐就一般食品都齊,普普通通冇驚喜.