Vieraskäyttäjä
24. lokakuuta 2024
We Paid £175 for 1 night breakfast included. Upon check in we got told there was a £50 refundable damage deposit which will remain in pending and re-credit your account once you have checked out if there is no damage to the room. When we got to the room there was a broken tile in the bathroom, stains on the ceiling & all over the carpet and the air con wasn’t working, the room wasn’t up to standard at all for the price we paid. I’ve never come across having to pay an additional £50 for potential room damage, I find that insulting after you’ve already paid for the room, particularly to then come across a filthy carpet and a room with no air-con in a glass building! We went downstairs to check out and get a full refund and the 2 ladies were blunt and couldn’t seem less bothered if they tried. Didn’t even ask why we were leaving and gave no apology. I would avoid - We stayed at The Holiday Inn Express on Holliday Street, much friendlier service & a clean room!
Käännä