SpringHill Suites Birmingham Colonnade/Grandview

Too noisy highway

Thermostat was set to 65, did not feel like 65 in the room. Would not adjust any.

Surprised by Renovations underway The hotel was being renovated so the lobby area was a construction area. We had to walk thru it to get to the make shift desk clerk who was very nice. It was in was in the breakfast area. We arrived in our room & attempted to turn the light on by the door & no lights came on. I tried to turn on light at coffee bar. Did not work. The room was nice & newly renovated. There was a used wash cloth draped over the shower bar that I saw when I took a shower. Was very upsetting to me. We would not have stayed here if we had known part of hotel was under construction.

Disappointed The staff was gathered around the checkin/out area each time I needed to visit the desk. The person working the area didn’t notice I was there until one of the service staff told him. The service workers would disperse when I came to the counter. The room was open when I first went to it and not locked. The refrigerator and microwave were very dirty. Everything else on the room was clean. The bed was comfortable.

Great liocation

My husband and I stayed here with our child for two nights. We traveled here to attend a football game. We were very disappointed with the condition of our room and lack of cleanliness. The bathtub was clogged and Peeling. We had to stand in the accumulation of water, soap scum And whatever was peeling from the bathtub as we showered. Since we arrived late on the first night of our stay, I reported this issue to the front desk in the morning before we left the hotel. I was reassured that maintenance would fix the issue in our room. We returned late in the evening to find that the bathtub was still clogged. I decided to call the Titanium Elite customer service line for assistance. The representative I spoke to contacted the front desk and was told that the maintenance person would be sent to our room to fix the issue. We were ready to shower and go to bed but we decided to stay up and wait for the maintenance person to fix the bathtub. No One showed up. We waited for an hour and ended up once again showering in a gross tub. Aside from the bathtub being clogged, the shower curtain was dirty and stained. The ceiling was stained. The carpet inside our room stained our socks with dirt. I ended up cleaning the bathroom floor myself with sanitizing wipes. We spent $450 to stay here for two nights. We will never stay here again and we would never recommend this hotel to anyone. $450 can be well spent at a different hotel that actually adheres to Marriott standards. The following morning, before we checked out, I asked why the maintenance person never came to our room to unclog the bathtub. The front desk representative told me the maintenance person was scheduled off this weekend?? The lack of staffing is obvious at this hotel.