Downtown Birmingham High-Rise Condos by Barsala

Great property for us with a baby!

Enjoyed my stay

The property is located in a high rise building. However, the elevators were not functioning. Attendants did not respond to messages until hours later and requests went unanswered for a while. The unit was nice and well kept. Service was poor.

Beautiful building and everyone was very nice.

Well first this stay requires you to download two apps, for one door lock one to communicate with facility manager. Not a big deal, we worked through it and arrived, which brings me to the next issue. The check in instructions were like a mystery game, guess or call to get your answer. The instructions from the app said scan QR code at gate, but we never received a QR code. So we sat outside and had to call and get the QR code sent as a text. So we made it, kind of. Next the instructions give you details on entering property from one floor of the parking garage, so if first floor was full good luck, back to call or guess. We ended taking the stairs down with our luggage because the elevator did not work with our QR code. So after dragging our luggage out to the street we made our way into the condo, once again instructions were vague at best. That ended the checkin process, and we made it to the room. The room itself was nice and clean, but it was a little cold so we turned on the heat. Which leads me to the next issue, the heat did not work. We woke up Saturday morning to a 60 degree room. I messaged the POC and she submitted a request for service. You guessed it, no service, no offer to change units, just nothing. So I turned on the oven so we could take showers and not freeze afterwards. The facility management company offered a refund and sent it to ******* so they say. No refund was ever received and ******* agreed they did not issue one. Horrible

Great The apartment was gorgeous just like the pictures. The host was really nice and the lady at the desk when you come in was awesome very helpful throughout the process of checking in. The email was very detailed on all the instuctons. The only downfall was that the QR Code for access to the parking deck and entrance to door wasn't given in email as stated) need to work on that for others who booking property). Also in the parking deck the elevators didn't work and we had alot of luggage to go downstairs to lobby. Very Safe and Quiet. Would definitely rent this property again.