The Residence Bintan

My friend and I had a wonderful stay at this property. The atmosphere was peaceful, and our room was clean and spacious. The service was fantastic, with friendly and attentive staff! The hotel is located about 1 hour and 20 minutes from the Bintan Ferry Terminal, which makes it somewhat remote from more bustling areas. If you prefer a vibrant atmosphere, beach life, and a clean beachfront, this hotel may not be the best fit for you. However, if you are looking for tranquility and a place to relax and catch up with a good friend, this is the perfect spot! One downside we encountered was the presence of flying insects. During meals, especially in the evening, flies and mosquitoes hovered around us. Additionally, there were stray cats nearby, which might be a concern if you are not fond of cats. That being said, we truly enjoyed our stay there!

Service was very good upon arrival, during the stay and upon check-out, staff were nice and friendly. Booked a beachfront pool villa, so i was surprised that there is no beach for us to walk, hence was disappointed considering the price we paid for. My mood turns better with the sunny day and the great wind blowing towards out villa. no bicycles were available during our stay as they were all taken up, hence we didn't walk around the resort as our villa was one of the furthest. will need to request buggy service whenever we wanted to go somewhere. To those who wishes to try their spa, the therapist and the massage room are nice. Please remember to book in advance before you reach, i wanted to massage for 2 days but only managed to get a 2hr slot for 1 of the days even though i book in 2 days advance. Breakfast was okay, but the dinner buffet that day was a Grill buffet at the beach which costs us around SGD100 per pax. The food spread and taste was not worth the price, hence we spend the rest of the meals with the in-villa dining which taste better. There are free traditional dance performance and delicous dessert for us for celebration of Hari Raya, greatly appreciated for the effort.

Good place but very ulu. Take the buggy everywhere. Earth basket and yoga are good

The location is a bit far but very quiet. Good for retreat. The food price and spa price at the high side.

Excellent service from arrival at the ferry terminal to the end of our stay. Warm and friendly staff. Suggestions: 1) Suggest to lower the holder for toiletries as it is too high to reach when soaking in bathtub. Need to stand up to get shampoo and soap which may be dangerous as the bathtub is slippery. 2) Would be great if management can find some kind of natural deterant to prevent insects getting in when doors are open wide.

The staff are really helpful and friendly! Amazing staff. Rooms were clean and big, and sea view was nice too. The food was not cheap, but really good as well.