Four Points by Sheraton Bintan, Lagoi Bay

very convenient location and friendly staff. very nice breakfast buffet also. amenities are ok but average.

A Truly Memorable Stay at Four Points by Sheraton Bintan Lagoi My recent stay at the Four Points by Sheraton Bintan Lagoi in room 8006 was simply outstanding, thanks to the incredible staff who went above and beyond to make our family feel welcome. Their dedication to service and genuine warmth was evident at every turn. First and foremost, the entire crew working at the hotel deserves immense praise. From the moment we arrived, we were consistently greeted with smiles. It felt like everyone, no matter what they were doing, would pause their work just to acknowledge and greet my family as we walked past. This simple gesture made a huge difference and contributed greatly to the welcoming atmosphere. I also want to give a special shoutout to a particular male staff member at the Rempah Kitchen restaurant where we had breakfast. My child was only eating a banana, a sausage, and a hard-boiled egg, and this staff member, wearing a different uniform, showed incredibly sharp observation. He quickly noticed my child's limited choices and came over to our table. He proactively offered to get him something else, like pasta, and even offered him a hot chocolate. His attentiveness and kindness were truly remarkable and made us feel so cared for. My apology for not getting your name. Lastly, a big thank you to our exceptional housekeeper, Mr. Bahar. His attention to detail was impeccable. Every day, he left dedicated notes for us, which were such a thoughtful and personal touch. The different animal towels he created daily were a particular highlight—they always sparked conversation and brought so much joy to my son. The staff at this hotel are what make it truly special. Their amazing service, attentiveness, and friendly attitudes made our family vacation an unforgettable experience. We can't wait to return.

lots of flies handle spoiled balcony door cannot be locked quite disappointed

Nice n good trip love it . Next time wll book again alway make me good

The cleanliness of the rooms could be improved. All the staff are polite and provide good service. However, there seems to be a shortage of manpower — for example, plates and cups often run out during breakfast. The kids’ club amenities and activities could also be enhanced, as there is little to do on rainy days.

入住Tips：下了巴士馬上辦理入住，不然排隊很慢。退房時可以12:30再辦理，不然也是排半天隊。 房間除了包含每天的早飯，入住期間還包含一頓午餐或晚餐。兩個餐廳，無論單點還是自助，味道都不太敢恭維。而且海邊的Lagoi餐廳午餐時間蒼蠅飛來飛去。Pool Bar的服務員英文似乎不太好，溝通不暢。 除了餐食，酒店其他設施還不錯，泳池很舒服，房間設施也不錯。小童俱樂部比較小，很多玩具都壞了。 酒店位置不錯，有自己的沙灘，沙灘上都有酒店的躺椅、懶人沙發等。從碼頭坐巴士到酒店也不遠。 總體性價比不錯。