Four Points by Sheraton Bintan, Lagoi Bay

Getting to Four Points Bintan was a breeze — a hotel shuttle was already waiting for us the moment we stepped out of the ferry terminal, and it was a quick ride to the resort. The lobby was big, bright and welcoming. Check-in was smooth, and the staff greeted us with drinks (a nice touch). Shoutout to Niko at the front desk who went the extra mile for us — though there were no Mother’s Day promos, he personally arranged a buffet dinner for us moms. His warmth and efficiency made a real difference not just for us but for other guests too. The rooms were mostly ready on time, though 1 of 3 needed a bit more care — towels weren’t fully clean (room and pool towels had brown stains), and some mould was visible in the bathroom. Grouting was still not scrubbed =\ Housekeeping could definitely improve especially for a new(er) hotel. There’s a small counter to book activities (slightly pricier than Klook, but convenient if you forgot to plan ahead). Also: Warung Yeah is just nearby for good local eats, plus a mart, a café, and even a spa if you’re feeling indulgent. The resort beach is lovely in the morning — go early before low tide and do watch out for jellyfish. Food was hit and miss. El Lagoi Beach Club looked great but served us overcooked seafood and undercooked satay — not the best and definitely concerning with undercooked food. Rempah Kitchen was okay (3/5), but I would’ve loved to see a stronger local selection, especially during their “Asian night.” Breakfast queues were messy, and egg orders kept getting missed — but Allen and Putra still held things down with smiles, so kudos to them. Kid-friendly vibes? Yes. There’s a playground and kids’ club, but it’d be great if they added more interactive activities and staff support especially during peak hours — maybe eco crafts, baking, or a movie night by the pool? Would I come back? For the service, yes. For the views and location, yes. But I do hope the hotel works on food quality, housekeeping standards, and optimising their F&B team. Special thanks again to Niko, Allen, Putra, and the live band team — you all made our stay brighter.

房間乾淨可以看海景，酒店設施很美，前面有沙灘，海邊也比較乾淨，酒店中間的水上餐廳很漂亮，spa也不錯

The land transfer between Ferry Terminal Lagoi and Sheraton Bintan was a delightful surprise and wasn't expected. It was so tranquil chilling on the sun loungers fronting the man made creek. During peak holiday period, the crowd does get massive. The reception counter was overwhelmed. Luggage drop wasn’t really secure. It is possible to collect another person’s belongings. Suggest to provide key drop counter, for prepaid rooms, guests can drop key without having to join the check-in queue. Owing to the massive crowd, a few unpleasant observations: cockroach were spotted at the sunken bar at El Lagoi Beach Club, guests dining at Aradinda Lounge in swim suit wrapped in towel, which does not seem appropriate, kids wearing slippers in the swimming pool. Appreciate if the hotel staff can tighten up rules & regulations to reduce these unpleasant experiences.

The experience was great, the staffs were friendly and we had a fun time there.

For us the surroundings were perfect as the neighboring Lagoi Plaza gives chance to stroll around and get a feeling of the locals here, especially on weekends. Staff was incredibly friendly and helpful. The beach nearby is a true photo spot for sunsets, a perfect setting. Variety of food and cleanliness were acceptable, as the prices for food and beverages are. The region is known for short stays from Singapore citizens, not for long vacations. We would choose this place again over the more luxurious and more expensive resorts nearby.

The hotel has to solve the housefly issues. The restaurant serving the breakfast is warm, can't feel the aircon.