Good Night

Great place to stay in Basel. Close to public transportation. The 2 bedroom apartment we stayed had all basic amenities for a family of 4. A full size kitchen , washer dryer was awesome. The AC was not that good but a fan in the room helped. It would have been great to have a fan in each room. We kept the windows slightly open to let some fresh cool air in at night. But it invited some bugs too.. and noise of trams& cars passing by. Extra towels would have been helpful, we had to wash towels to reuse the next day . Extra towels Could have helped us save time washing . BTW, the toilet door doesn’t have lock and the toilet Seat was wobbly and uncomfortable . Overall a good stay we will certainly come back if we visit Basel in future .

Nightmare! We stayed at the aparments for one night on the 26th May arriving in the evening. We'd been provided with a code to enter in a lock box to retreive a key and a single key was provided for apartment 4. We entered the apartment to find it dirty having not been cleaned since the previous occuptents left. We tried calling the Good Night Apartments phone number but the offices were closed. So we had no choice to stay in the unclean apartment. We tried calling Good Night Apartments again in the morning to complain but the offices were closed. So we returned the single key for apartment 4 & continued with our holiday. Good Night Apartments rang us later that day asking where the Key was, we explained that it had been returned and raised the issue of the dirty apartment. After much back and forth it turned out that the had given us the wrong key, we should have had apartment 2 not 4. The member of staff apologized and offered to refund the cost of the apartment. Things only got worse from this point onwards.. Good Night Apartments then rang us again asking for the return of the key for apartment 2. We explained (again) that we'd only ever had one key. They insisted that we've been given both keys, one for the cleaned apartment 2 and one for the dirty apartment 4 and had chosen to stay in 4. We were threatened with the police and also charges for the missing key. We then had an email from them saying they'd found the missing key and they they would proceed with the refund. The next day we checked our bank to find Good Night Apartments had taken £1900 from us and it took multiple phone calls, emails and a complaint via *********** to get them to agree to refund this £1900 which still took days to get back to our account. The staff at Good Night Apartments were extremely rude and unhelpful and have lied directly to us saying that we'd accessed apartment 2. It was a nightmare start to our holiday. As such avoid this place like the plague!