TownePlace Suites Billings

This hotel is tops in customer service, cleanliness, and accessibility. Everyone from front desk staff to food service to cleaning staff are cheerful and willing to help. The accessible room we had was clean and spacious. Excellent stay!

First of all I want to say Jackie is the best. Friendly, kind and always a smile. We stayed here before entering and after exiting Yellowstone and flying into and out of Billings airport. But I was disappointed in some parts of our stays. The first night was okay except that there's seating outside the back of the hotel and when people are out there, it's difficult to get to sleep. We had a similar issue on our second stay. Why does Marriott allow the fire pit out front to stay on at 2am (see photo below)???? Our room was on the third floor and once I woke up at midnight it was difficult to get back to sleep because of all the chatter from below. Were these employees with nothing else to do? The fire pit should not be on past 11pm! We also were originally put into a room that smelled like a pet was in the room before us. The curtain was even torn, I assume from that same pet. But we had our room changed with no issue - except it was above the front of the hotel with the fire pit.

Stayed here during a weekend trip to Billings. The Hotel is in a convenient location and easy to find. The check in was easy enough, but there was no mention of my Marriott status, which is fine. I know there are no guarantees, but the extra towels and pillows I asked for were not in the room. Since they don't clean during a short stay, I had requested the extras. The room was clean; however, it was considerably small. Normally suites have a separate area for the living room, this one does not. The couch is basically at the end of the bed, facing it. The storage is good in the room, if you are staying for a while. The breakfast was decent, there was breakfast sandwiches, omelets and cooked bacon. There was also a waffle maker, oatmeal with many toppings, a few different cereals, some muffins, etc. along with yogurt. The bed was comfortable. We were on the first floor, and there was some type of humming noise, quite early in the morning. We were able to hear it although we utilized white noise, so you may not get a restful night sleep. Technically, I would have given 3.5 stars, but overall, not bad.

The only word that succinctly describes this Marriott property is: Shabby. And NOT shabby chic by any stretch of the imagination. The location is decent and easily accessible off of the I-90 and we enjoy Internet TV Marriott supplies, but the positivity stops there. Let’s talk price first: $250-some dollars for a night’s stay in Billings, MT or 20,000 points for Marriott members (we used points that were excessive for this property). First my husband and I didn't want to take off our shoes as the carpet was filthy: spots everywhere, dirty looking and just worn. The sheer curtains had pulls and stains and should have been replaced. The dresser between the queen beds had drawers that would slide open on their own. If you closed the top one, the second one would open and then the third. We got painters tape from the desk and had to tape them shut to avoid running into the edges in the night. The furniture is just cheap looking and not well-maintained; it looks like it was all purchased at a cheap furniture outlet and has been banged up in the years since this property opened. We did not use the small, but efficient, kitchen since the room did not make us feel like it would be well-cleaned. The bathroom sink area is so small that we could not fit out toiletry bags on there. But the towels are what really gave me the shudders: They were also shabby, thin and with cotton pulls throughout. Seems like they needed to be replaced a couple of years ago. The paltry breakfast selection left much to be desired, so breakfast was acquired on the road. The front desk staff in the morning was unpleasant and we were quite thankful to get out of there as quickly as possible.

Stayed here for a night while traveling from Custer to Columbia Falls. A great choice! Becky at check-in was awesome, and our room was spacious, clean, user friendly, and well stocked. The included breakfast was appreciated and average. If we ever have more time to spend in Billings, we will choose this hotel.

This is a very nice, clean TownePlace Suites which is what we expect from Marriott. It has a nice patio and fire pit area with brand new furniture. Our room had a small furnished kitchen. It is conveniently located just off I90.

When I discovered I’d be spending Eight Weeks in Billings Montana this Spring I set out to find somewhere I’d be comfortable, and receive the care I’ve come to expect as a Lifetime Titanium with current Ambassador Status. I found it here. Working directly with the General Manager, she booked all 8 weeks directly for me. Upon one of my early stays, I met the GM and several of her staff were on-hand which allowed me to introduce myself so I’d be a familiar face. The property is well maintained. The complimentary breakfast fresh and plentiful. When possible, I’ve enjoyed an upgrade to the already comfortable accommodations. They’ve gone above and beyond to make me feel at home. The location is near plenty of restaurants and shopping, but nestled off a side street for a quiet and comfortable stay. Thanks Again team for a great experience!

My husband and I are staying at this hotel currently and the word I would use to describe it is : crusty! Even the tv sucks. Furniture looks old and worn as well as the bathroom needs updated. We will stay for one night and not return. My husband is a titanium member with Marriott so this is more than disappointing!

We loved this place! New and in a very convenient location. Slept great! Super friendly front desk staff. Top grades for convenience, comfort and quiet. Average breakfast. Large refrigerator and a dishwasher. Would go out of my way to stay here again.