Occidental Bilbao

不錯，中國來的拜訪客户，希望下次還能入住！

環境好，安靜，房間大，點的晚餐送餐及時，牛排很嫩很好吃，早餐算是西餐裏來説很不錯的了，很豐富，很值。唯一的缺點是洗手池有頭髮，吹風機也有頭髮，這一點需要改進。

酒店滿意，周邊是生活區，吃飯方便，酒店餐廳也不錯 出差好選擇

El Hotel es grande las habitaciones están limpias. El establecimiento del Wi-Fi tiene cierta dificultad. Pero el balance es adecuado y suficiente sacando buena nota en la relación calidad/ precio.

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

Well located, easy access parking amtough a bit expensive (20€/ night). Friendly staff. Beds are a bit hard and the pillows a bit flat but the rest of the room was good.