AXEL HOTEL BILBAO ONLY ADULTS

New nice hotel, great value and high quality. I would book it again. Negative: the breakfast is good, but is not really like to pictures, but good! South of the hotel is a shady quarter, so stay north of west.

Lovely place to stay and amazing staff. Poor soundproofing on rooms - we were able to hear an awful lot of the goings on of other guests.

Sehr empfehlenswert! Das Hotel liegt direkt an der Altstadt und 3 Gehminuten vom Mercado de la Ribera entfernt. Schaut dort unbedingt auf ein paar Pintxos vorbei! Die Strassenbahn und Busse halten quasi direkt vor der Tür. Das Meer ist mit der Metro innerhalb von 30 Minuten erreichbar. Das Personal ist sehr freundlich und kundenorientiert. Die Zimmer sind gut ausgestattet mit einer großen Dusche und guten Betten. Wenn ich nochmal nach Bilbao reisen sollte, dann würde ich auf jedenfall wieder dieses Hotel buchen. Preis/Leistungsverhältnis ist top!

Magnífico todo. La limpieza, la ubicación, el trato del personal...todo Sandra me facilitó el check in permitiendome dejar el equipaje mientras aparcaba el coche y Roger me asistió en varios momentos, como el check out. Magnífico ambos. La habitación es magnífica

Fantastic hotel. The thermostat did not function so it was a bit stuffy and the sheets were very scratchy , but the staff was friendly, helpful and kind and the location was perfect

I was greeted by Ivan the very charming and charismatic manager of the hotel who efficiently checked me in. The room is beautifully decorated and prepared, a little smaller than the sister hotel in San Sebastián which I stayed in the two nights before, but a great location close to the old town and fifteen minutes brisk walk to the Guggenheim. I loved the shower design. The bed is comfortable but would benefit from better pillows as would San Sebastián, but so many excellent details. The spa is small but beautiful but the facilities need to increase the temperatures, the jacuzzi, sauna and steam all need to be increased a few degrees, especially as you’re offered a gratis thirty minute time limit, but thinks are not hot enough. In San Sebastián the bath robes and slippers were included in the room rate but were chargeable in Bilbao which is inconvenient because you have to change in the toilet at the spa which takes away the sense of convenience and luxury. There was an issue I won’t post publicly that shouldn’t have happened but this hotel is new and I think some lessons will have be learned. On the whole a very positive experience and I would return if i was ever back in Bilbao.