Vieraskäyttäjä
13. tammikuuta 2025
I’ll start with what I liked. The hotel is beautiful. It really is ski in and ski out and very convenient. The spa staff, restaurant staff and ski room staff were very friendly and good at their jobs. We just had a few bad experiences and was never reached out to us post stay. We had two rooms at the hotel for a week. On Christmas morning before 9:00am we had HSKP banging and spamming our doorbell. We thought there was an emergency but no they just wanted to clean the rooms. No one ever apologized to us about this. Another weird thing was HSKP would throw random stuff out in our rooms, like m&ms from the mini bar that cost so much they threw out when we weren’t done. I had cookies in packaging that were tossed during turn down service - so weird. Lastly, we skied at the Mountain next to big sky and they the hotel was meant to deliver my skis but they were two hours late and we almost didn’t get to ski because of it. Even had a front desk staff be strangely rude to me. At the end of my stay I told the front desk staff all of this and they never reached out or did anything remedy this otherwise I’m not big on leaving bad reviews. If you stay here you will enjoy it but I hope they’re more put tg when you stay there.
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