Home2 Suites by Hilton Big Bear Lake

The hotel is very nice. It’s only a year old. The rooms are spacious and nicely laid out and the lobby area has lots of comfy seating, including a nice fire pit area outside. The first issue we had was the extra charge for parking $29 per night. Secondly, when we arrived at breakfast with 15 minutes to go all the sausage and bacon had gone, we asked if they could make some more and they said no.

# Hilton Honors Home2 Suites Big Bear - Disappointing Experience We booked a two-night stay for six guests, including free breakfast for all, through trip.com. However, our experience was marred by unexpected breakfast charges, subpar breakfast quality and unprofessional management. # The Issue Home2 Suites claimed our room included two breakfast coupons, with two additional coupons covered by the paid parking fee. Despite confirming six coupons, they charged us extra. The manager insisted we pay or forgo the coupons, unfairly accusing us of exploiting their policy. # Unimpressive Breakfast The breakfast buffet offered only pre-packaged foods, lacking freshness and variety. # Unprofessional Management The manager's confrontational approach and unwarranted accusations left a poor impression, especially after our 15-hour travel. # Resolution Upon checkout, the general manager reversed the charges after reviewing our trip.com booking voucher but failed to apologize for the mistake and accusations. # Conclusion Subpar breakfast and unprofessional management overshadowed our stay.