Homewood Suites by Hilton Allentown-Bethlehem Airport

This have by far been the worst Hilton hotel property that I have stayed at not only that I almost slipped and fall when I arrive there was no wet floor present I’m currently a diamond member and they wouldn’t even give me water my room was nasty there was blood on the sheets which I have a picture of I seen the general manager come and talk to the housekeepers like they’re nothing I believe her name is Tiffany she’s a heavyset woman and her neck barely move she truly needs to be fired on the way she treat her employees I took one of the young ladies name and information because I want to do a report on her. She is the most racist person I’ve ever encountered there’s not a single housekeeper that speak English explain to me how that would great for a guest experiences that only speak English.

Ok for overnight! The service was good. However, there was cat hair on the sofa when I arrived causing the room to smell when the heat was turned on. Also, the ironing board and iron were missing, which was odd because there were racks for them and the bathtub made a loud cracking sound when standing on the overlay. Overall, it was ok for overnight, but would opt for another hotel for a longer stay. Still waiting to hear from the manager about a partial credit.

I wound up staying for 9 days from an original plan of 4 days due to complications related to my brother’s emergency stay at the nearby hospital. During that time my room was cleaned only once despite a posted notice that they cleaned every other day. I had to go to the front desk to get more toilet paper. My trash was overflowing as I was cooking in the unit. The day I complained that it hadn’t been cleaned they said I was scheduled to be cleaned that day. When I returned after hospital visiting hours it had not been cleaned. All I needed was for garbage to be emptied and supplies refreshed but I couldn’t even get that.

Needs updating - a bit shabby; lots of small updates are needed: sofa needs replacement, shower door broken, etc. The common areas are fine - great breakfast and very nice staff

First visit but we’ll be back. Keep up the good work! Thanks

All staff very friendly