Best Western Plus Bessemer Hotel Suites

Everything thing about this Best Western was great. It was so clean from the halls to the waiting area, and all the way to the room. The manager was very helpful and professional when I purchased the room. She went the extra mile on helping us out and asked if we needed anything else. Great place I will stay there again my next trip back to Birmingham.

I spent many nights at Best Western over the last few weeks and THIS hotel had the nicest staff and rooms.

Hotel reception was good. looks clean from the outside. Our experience may differ from others, we paid for the suite and it smelled like cigarettes and *********. Screen was missing from window and ashes on floor. We notified the receptionist and sense this was the only suite she gave us Odoban to spray in the room. After an hour of cleaning we decided its not our job. No refund. We found a different hotel.

Great hotel. Loved the stay. I went there with my family and stayed there for four days. The rooms were excellent; spacious and very clean. They had all the necessary items. The staff is really nice too. Will absolutely come here again. 5 star in my book.

This is a pretty crappy hotel. The bathroom door didn’t close because the latch was broken; it just flew back open whenever you tried to close it. The lady at the front desk said there was nothing she could do about it. The bathroom also smelled of cat urine and had no mirror and no sink. There are no outlets in the bathroom. The mirror and sink are in the main bedroom, which is a problem if you are traveling with someone who sleeps later than you do. You will wake them up if you turn on a light to brush your teeth or put makeup on. The woman at the front desk said that none of the rooms had mirrors or sinks in the bathroom. I find that hard to believe, but that’s what she said. Two of the three machines in the fitness room were broken (bike and treadmill). There also was no water in the fitness room and the antiseptic wipes (to wipe off the equipment) were all old and dried out. On the plus side, the room was fairly quiet and the air conditioner worked. We had good experiences with staff other than the front desk woman. There is 24-hour coffee.

While the room was comfortable and the breakfast good, we had some glitches. The ice machine only worked on the 1st floor; the second and third floor machines were broken. The phone didn't work, and the TV quit working mid football game and didn't come back on until after we went to sleep. The coffee pot didn't work, but they did replace it. The front desk was very nice and apologized profusely for all the issues, but this establishment needs help.

No Comment I did not enjoy my stay this was the worst stay that I had. The service was Ghetto and below the belt. I have had a lot better service e at Motel 6. The only thing that was good was the young lady at the front desk she did all she could to make things happen but she had her hands tied. This is my home town and I enjoy coming home but it will not be in this hotel ever again.

Absolutely the worst hotel stay of my life. My family of 8 arrived at 1:30 in the morning. No one was at the front desk. We waited, called the main number for the hotel and it just rang and rang on the front desk next to us. We called BW corporate, and they tried to call the hotel over and over and the phone was just ringing next to us. After about an hour, we left and went to the Red Roof Inn down the road, and shared our experience. The front desk clerk there stated that she knew the other front desk person, and after calling her personal cell several times, was able to get her to answer. We headed back to this hotel. In spite of booking 2 rooms, the now awake clerk swore we only had 1 room reserved, and charged us full price for one room (Charged twice for that room). At this point it was 3:30 in the morning. One of our rooms was fine. The other - had not been cleaned at all - the beds were unmade and there were towels all over the floor. I headed back down to the front desk and got another room - which was clean this time. My wife and kids ended up getting to bed at 4 AM because of all this. We woke up at 9 to try and get a refund on the room and eat breakfast - then my kids got yelled at by the staff for being there late - it was 9:50 and breakfast stops at 10. The manager was terribly rude to my wife - who was very understandably upset. She told me she would refund my room IF she got paid by ********** - even though she told me they found the other room we reserved in their night audit. They did end up refunding that charge, but refused to do anything else.

Enjoyed our stay at this hotel. A little above average Best Western Plus overall, and the front staff was excellent. Pros: - Excellent staff - Good breakfast - Pet friendly Cons: - None we found for a one-night stay