Watermouth Lodges arvostelua

Whilst the rooms were great and in an idyllic setting we felt short changed by our stay here. Granted it was coming to the end of season but when you pay for service you are advertised as part of the experience then don't receive it you can't help but feel disappointed. Upon arrival at 6pm we were told everything would be shutting early that night due to lack of staff and after a long drive we had to rush to get sorted and be able to get something to eat/drink (a sub par pizza was all they were serving up too). We were then subsequently rushed out pre 8pm as they had to shut down for the night. Whilst on the second night they did keep the bar open and from what we saw there was a full menu available, we didn't chance staying for too long as we were told by the bar staff "they are going home at 8, whatever the case" and "I'll only stay til I'm told to go, if everyone whos in is still drinking then I dont mind staying til the end", when asked what time they would be staying open until that evening. As for the third day it was a disaster. It was a rainy day and we chose to stay local with view to using the on site facilities. When we went to use the indoor soft play area for our little boy, it was in darkness at 3pm. We went back a while later to see if it were open for the evening around 5:30 and yet everything on site was still shut. We complained upon check out to the receptionist that we felt short changed, given we purposely booked a stay here for the facilities to keep our little one entertained. £106 a night for a room that offered on site food, drinks and leisure activities, yet we barely got drinks. We were told we would be out in touch with management upon our departure to discuss our stay yet it's over a week on and I am still to hear anything. Terrible service all round and an incredibly disgruntled and disappointed guest!