Ketjun Best Western Plus majoituspaikat kohteessa Bern

From arrival it felt I was judged as I just came for hike and now in my going out clothes. 3am footsteps above ere so pound kept me awake, moving at that time caused me anxiety so I tried putting my headphones in. 7am it started again. I came to check out and mentioned it and basically was told off my the male reception most for not coming to them and then asked for city tax. Customer care was zero! I was tired and upset and all I got was rudeness. At 3am I don’t want to be moving room. I hasn’t asked for a refund. Maybe a coffee or a wave of the city tax would have been nice rather that this lack of regard. Never ever will I stay here again and I would highly appreciate a chat with the manager as I am not happy about this treatment.