Hampton Inn Bermuda Run

Friendly helpful staff. We had a noise issue the first night and they moved our room to accommodate us.

It’s a little upsetting to have to write this review. I had been to this property 2-3 times for the indoor water slide and pool area over the past 10 years but hadn’t been in 4-5 years until my stay between the 16th-18th of July. I planned on bringing my 2 kids, 4 & 6 year olds for a day of fun and heading back home the next day. On the website it stated that the pool area was closed through

Room was clean. All staff I met were very helpful and kind. Breakfast offered a variety of items.

I have tried to like this hotel as it is quiet, clean, and in a good location for me when traveling on business. But time to find another place. Clean, but carpet and some furniture is a bit dated in places. Annoyed that the shower dripped all night. And not sure what is up with the sheet. On my king bed the sheet was stretched to the max and struggled to cover just the top edge of the mattress. Needless to say, the first time you roll over the sheet pops off of the corners and you just have a loose sheet under you all night. But the biggest thing was check in. I stay at Hilton properties all the time and enjoy checking in online, having the digital key on my phone, and being able to go straight to my room without having to deal with the front desk. Not here. Kept getting a message that online check in was down and needed to stop at the front desk. I know that wasn’t a Hilton issue as I had already checked in online for another hotel for tomorrow. Then once I got to front desk I had to present my ID and card for payment even though all of that is in the system. Have seen a couple other hotels do this and I cross them off of the list of places I will stay. This property now goes on that list.

Staff was friendly and helpful. Could use more lighting in the parking lot.

Staff changed our room from king to a double bed. The room was filthy. I spoke with management the next morning. They promised to come in and clean while we were out for the day. When we arrived back our room was in the same condition as we left it. Beds not made. Nothing. This is honestly the worst Hilton property I’ve ever seen in my 40 plus years on this planet. Just terrible.