Wilmina Hotel

酒店位置不錯，在康德大街上，一個女子監獄改造的，酒店有米其林推薦餐廳，還有不錯的酒吧，房間偏小，好在位置還不錯。裝修很現代，改造的還不錯，紅磚建築改造的不錯。以後可以考慮入住。

We were initially impressed by the beautifully renovated former women's prison. However, our experience quickly turned negative due to poor customer service. Upon arrival, we were given a room on the 4th floor, which included air conditioning. We were in a hurry for our dinner reservation, but when we tried to take a shower, we realized there was no hot water. We called reception, explaining the urgency, but their first suggestion was to use the public sauna facilities—not a reasonable solution. When we objected, they initially said there was nothing they could do. Only after insisting did someone come to check, confirming what we already knew: there was no hot water. We later learned that the hotel was aware of similar issues in multiple rooms. Eventually, they moved us to a different room with hot water, but it was smaller, had no air conditioning, and had smaller windows. No apologies were made at any point. Before heading to dinner, I requested to speak with the hotel manager regarding compensation. I understand that technical issues happen, but it's the hotel's responsibility to handle them properly. When we returned, the night shift staff admitted that hot water issues had been affecting multiple rooms and that no technician had been called. The next morning, I went to the reception again to speak with the manager, only to be told that no manager was available on Sundays. The receptionists refused to discuss compensation. To make matters worse, as we left, we overheard them laughing about the situation. After a while, one of the staff members came after us and handed us two drink vouchers—too little, too late. We never received any follow-up, no attempt from management to address the issue, and no proper resolution. This was one of the worst customer service experiences we've had. While the architecture is worth seeing, I strongly recommend avoiding this hotel. Visit their bar if you're curious, but don’t stay here.

Magnifique hôtel rempli de charme et magnifiquement refait avec une architecture incroyable. Le personnel est très accueillant et les différentes pièces communes tel que la cuisine et les salons sont un véritable plus dans cet établissement