Little Switzerland Resort by Dream Resorts

Good value for money. Self catering with a cozy fireplace. The restaurant was well prepared. Daily menu's with nice options to choose from. Staff was welcoming and professional. Table setting with several good options. Prices very reasonable.

There were a number of things I raised with reception and manager in duty at checkout. 1. Both dinners I have T-Bone steak and then the Rump steak. Both times I asked for medium and they came more than well done actually burned. The T-Bone was thin and barely had any fillet on the fillet side of bone. The other side of bone had a much larger fat section that normal. 2. Night 1, After dinner I got my bill and I added a tip and charged it to my room. The waitress had the cheek to come to me and ask me to pay the top to her in cash! 3. On the first night I received a wattsapp from reception reminding me of dinner time and breakfast times for the following day. This was fine but at the bar on the first night we had a drink with people we met and it was clear that staff were wanting us to leave and go to dinner and this was only 18.30. The second day I received a wattsapp from reception saying we must go and eat dinner in the bar. I replied saying why and she didn't say anything but later replied to say it was fine we could have dinner in the restaurant upstairs. This was very odd, it's not very comfortable having dinner in a bar with two big TVs playing. This leads to high tea... Well I wattsapp reception and they say yes high tea is at 15.00 so we go down for it and the staff have no idea that they do high tea. They actually had to ask reception who insisted there was high tea but nothing was out. The waitress then checked with the kitchen who told her it would be chocolate biscuits and she then brings out stale white biscuits... During this time one of your staff who looked like a maintenance guy was sitting in the bar kept changing the sports channels to watch what he wanted to watch. Everytime I got interested in the football game playing he changed to something else. This happened 4 times, he clearly and the bar tender and waitress didn't care to think that there were paying customers. They shouldn't in any case be watching TV that is for the guests. Bed bugs! Not great but I do understand that in an old lodge the mattresses do get bedbugs but that must be treated. Both my wife and I left with lots of little bites from the bedbugs. Checkout was a disaster.... In prior emails having joined the Dream holiday club I was told in an email from your staff that I will get 10% off my drinks. This did not happen and I complained and eventually after back and forth with the manager I got the 10% off but guess what... The charges me someone else's bill. They then notice after I have paid and we have to do it all over again... I told them my complaints and they didn't seems to care one bit. Because we were with friends at dinner I didn't want to complain at the table as not to ruin the Valentine's holiday for us all. So I brought it up with reception at the end. The room does need some basic maintenance as well but that's not a big issue for me but the rest is. Please let me know how you can remindy this situation, I spent a lot of money ta

A really lovely place surrounded by nature. It was so peaceful there. The grounds are beautifully maintained and nice to see and hear birdlife. The room was very spacious and comfortable. Nice walks directly from the lodge. Food was excellent and catered for us as vegetarians. Very friendly staff. We did not use the pools much, at the top pool there was a lot of noisy guests playing loud music, and at the lower pool we found it was dirty. Other than that it was a very nice stay.

Beautiful surroundings

The most beautiful and tranquil settings and views coupled with clean and comfy accommodation. The breathtaking hikes and on site facilities make it all the more pleasurable. Kids had a blast.All round great experience . Will always come back.Looking forward to a Cosy winter experience too.

Excellent Stay!! Food excellent, very friendly and effective service, great massage, great great venue. Will teturn soon.