Great location. Johi at front desk was extremely helpful and welcoming. Room was excellent. Breakfast spread could have been better. Only downside the soundproofing especially from the level above wasn’t great. Could hear kids running around till late night.
Käännä
XINYI
Deluxe-huone kaupunkinäköalalla
Majoittunut 10. 2024
Matkusta ystävien kanssa
1 arvostelu
2.2/5
Lähetetty 1.12.2024
First of all the hotel location is good.
But their service is terrible!
They held the party until 2am, and the music was very loud, you can feel the music penetrate to the heart. If you do not have a super strong heart, I do not recommend you stay in this hotel :(
As a hotel they cannot promise the guests can have a good sleep quality at all. I argued with them at 1:30am. They said they will turn down the music and people in the party were ready to leave,but I still can hear the music till 2:30am. You can hold the activity in the hotel it is your business, but the first thing that is Don’t Disturb the Guests who Live in the Hotel!
They never feel this is a problem for the guests:)
Secondly, I store my backpack in the hotel and when they return, the backpack is broken!
They thought it’s my problem because I put the laptop in the bag, but I always put it in the bag and never broken. It’s obviously damaged on the outside and the inside was not broken :(
For all the problems, they never say sorry or offer any substantive solutions, and even blame it on the customer!
This is an extremely terrible memory in Bergen!
Opus 16 was absolutely wonderful! the breakfast was great, room was clean, and most outstandingly was the service - which was absolutely superb! a wonderful hotel and will definitely stay here again whenever i'm in Bergen