Vieraskäyttäjä
26. tammikuuta 2025
Our stay at this hotel was, without a doubt, the worst we’ve ever experienced. While the staff, particularly Agent Gem, were pleasant and welcoming, that’s where the positives ended. As we walked to our room, we were greeted by countless lizards – the property is clearly infested (see attached photos). The rooms themselves are in desperate need of renovation, with mildew covering the bathroom and sink and a musty smell emanating from the AC vents, likely due to nonexistent filter maintenance. The food was mediocre at best, and the overall experience was so unpleasant that we had to cut our trip of Bentota short. The hotel staff are the only saving grace, but upper management seriously needs to rethink their business strategy and prioritize renovations if they hope to remain in business.
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