Extended Stay America Suites - Philadelphia - Bensalem

Nice get away.

I wasn’t going to do a review because I was disgusted by the ghetto behavior of the staff but I figured you needed to know!!!!! I was outfront smoking about 6:30 am a little over a week ago. Front desk woman I think her name was Missy at least that’s what the guy smoking with her called her. Anyways I overheard her telling the gentleman that she took money from a housekeeper tip envelope for cigarettes . The gentleman said “that ain’t right Missy”! She turned and said “what they don’t know won’t hurt them.” I thought to myself what a POS! I hope and pray she put that money back because that is dead wrong! I really hope that you don’t hire/keep people like that it’s BAD for business!!!!!!

The bathroom could use a paint job or maybe an upgrade it’s just the wear and tear of it could look a little better. You know? The room was clean thankfully even tho we cleaned it ourselves just cause you never know, the beds aren’t comfortable either. So upgrade the bathroom sink, toilet, and the tub. And maybe get some newer more comfortable beds cause they a lil stiff and firm for me personally. But good job on actually cleaning your rooms and washing your linen or bedding. I know that’s a low bar but like I said some of these places don’t be cleaning their rooms and stuff. You’d be surprised how many people do that and just keep up their establishment. Yall know?

Very clean. Christine was a great help. Anything I needed she was able to tell me where to go. Very knowledgeable about the area told us about wonderful historic and safe places to go. As far as night staff the girl with the Snooki bump in her hair, I think was Melissa she was hard to find she disappeared with the guests in their rooms and cars not sure what her issue was I was locked out for 3 hrs! Other than that I had a great stay

This is a HORROR STORY...I booked a room for a convention a couple of months in advance with extended stay, thinking that its "FAMILY FRIENDLY" and "HOSPITABLE" however the nightmare that EXTENDED STAY put me through is one for the TRAVELER'S NIGHT MARE; after 17 hours, I REPEAT...17 hours of traveling, I was EXHAUSTED, to the fullest extent, all I wanted was a hot shower and a comfortable bed. I checked into the hotel, and was greeted by a very professional older male who checked me in quickly, so I can get some rest. Upon entering the room, I placed my luggage down and took a mediocre shower; when I laid down on the bed I felt this sharp protruding piece in the middle of my back as if the bed was on a tree limb and the rest of the mattress just hung over; I tried my best to position myself not to be in the line with that protruding piece; after shuffling for about 30 minutes, exhaustion took over and I was sleep, perched on the protruding piece coming from my bed. Around 3:30am, I woke very sore, with a sharp pain in my back, so I took a shower with very warm water to ease the muscle in hopes of alleviating the pain. After I called the front desk and informed them about the bed, and the lights (the room was oddly dim, not suitable for reading which I often do before bed); the lady informed me that she will move me into another room, as soon as her manager comes into work; I then informed her that I have to attend the conference for the morning session and I will return when her manager is on shift to exchange the room. Upon returning I was told by the Manager that she will not give me a new room because there is none available; I again explained my situation and showed her my itinerary, that I paid for the room upfront months ago for a couple of days, so I can attend the conference; Then she laughed at me, saying "oh well...." as if to say because of the broken bed and poor lighting I should be penalized for bringing that issue; I then called the corporate office only to be told that they would get back to me within 48 hours; meanwhile I would have to find somewhere else to stay, and (the hotel manager which said her name was MEGAN) she said; she will not give me a refund, nor change my room, even though I only stayed a couple of hours and the room was deficient. I then went to retrieve my property that was left in the room only to find it cleaned out with maintenance form on the refrigerator (see photo of Maintenance Request Form). I shutter to think that this type of hateful service is still being perpetuated in America; overseas you would expect fraud on this level, but not an alleged reputable Hospitality Industry leader to defraud its customers and lie with impunity. Its been a week, and to date NO ONE FROM THE HOTEL NOR FROM PRICELINE (which I booked the hotel through, which I WILL NEVER USE AGAIN)...PRICELINE IS A RIP OFF!!!! you will not get professional service from the representative that handle their disputes, they will tell you whi

Always clean and convenient!