Inn at Fox Chase, BW Premier Collection

乾淨整潔舒適

Attached are photos from the room I stayed in for 1 night checking in on Saturday 10/19. First I prepaid for a standard king room. Guaranteed for late arrival. I arrived at 9:20 pm. The front desk told me there were no Standard King rooms and was trying to obtain a double room. The difficulty in doing so 15 minutes which led to him telling me they were upgrading me to a corner King free of charge. Well I would have rather slept in my car! It was smelly, damp and miscellaneous dirt and mold were apparent. Attached are the photos I took of just a few gross things. I took a video of the bathroom light that shorted out all night but couldn’t post it. I will NEVER be staying at this location or any Best Western moving forward. I wish I could rate 0!

Four days into a week stay and it just keeps getting worse. Shower ran out of hot water first day here. Then seems anyone's guess when the hot water will work - on and off each day. Advertised they had room service, restaurant and bar on site. But when we checked in, was told no room service, bar only opened Friday and Saturday nights and not sure about an actual restaurant at all. They do have free breakfast - but it's not very good at all, typical liquid eggs, hash brown patties and toast/cereal options. Advertise a laundry on site, but dryer ate my money and front desk was no help. Actually told me one doesn't work - ah, no kidding - I would have to call the number on the machine for any help as the hotel doesn't own the machines. There's no signage, no phone number to call. Least the worker should have done was post out of order on the machine they know doesn't work. Tried to use the gym to work out first morning here...tread mill turned on and kept getting faster and faster (even though display didn't show faster speed)...I couldn't turn it down, had to jump off. Weight equipment was ok. Overnight desk employee is nice to deal with; daytime ones not so much. Guess we're taking time away from the phones they are staring at. Place is every clean, cleaning staff way more friendly than desk workers. Unfortunately, so much spray cleaner is used, it takes your breath away in the common areas especially around the elevators.