Best Western Plus Philadelphia Bensalem Hotel

Experience was not the best, walk in to check in, staffs were outside smoking, had to wait…. First room I was in was not the room I reserved, had to go back downstairs to check my reservation. I was placed in a second room without working toilet, room wasn’t properly cleaned, key card didn’t work when we try to enter our room, had to go downstairs again, other customers propped back door of hotel open for homeless/druggies, etc…..This hotel need safety, cleanliness reassurance ….