Margaritaville Island Reserve Riviera Cancun by Karisma

I am a 57 year old woman who loves to travel, but with an allergy to every kind of pepper and a liver transplant survivor… travel is not ever easy… until now!!!! This resort could not do enough for me… and I will be a frequent customer!! Shout Outs!!! Angel Jiminez the night bellboy. Wow. He was ALWAYS there with a smile. When carrying our luggage in told us not to worry. Boy was he right! Anytime he saw us he was super friendly, attentive, and made our stay a dream! Yadira Carrillo concierge. Took care of my food allergy going way above and beyond. Got in touch with all the restaurants, food and beverage mgrs, and anyone else who needed to be aware! Chef Carlos… for coming out to talk to me about how to prepare my food at every meal! And the gentleman who sat us every meal at the Beach House. I am so sorry I dont remember his name. He made sure I was taken care of at every meal. He was wonderful and was off our last day. He also had a bowl of crispy bacon everyday for my husband!!!

We have just come back from an 11 day holiday. 2 adults and 2 teenagers aged 16 and 18. Only half an hour to get to the hotel from the airport. The Hotel: The resort is smaller than we thought it would be which was a bit of an initial shock but within less than a day we appreciated that fact and preferred it to bigger/busier resorts than we’ve stayed at before. We had 2 standard double rooms which were really nice. King size beds in both and a spacious en suite. Balcony was a good size too and overlooked the adult pool and the beach/sea. The resort has a very relaxing atmosphere which was brilliant. It is clean, tidy, staff are great and very professional. Bars: The 5 o’clock somewhere bar is open until 11pm. The other pool bars close at 5pm. Compass bar open until midnight. Drinks are average. Not bad but not brilliant. Wifi and resort app: Open unsecured wifi that is very good and reliable. The resort has an app which is helpful for all resort info. I ran a VPN on my phone just to be safe though. Food: This was a bit of an issue. Buffet breakfast but all other meals were menu based so choice is limited. They had 3 or 4 beach BBQ’s whilst we were there leaving you no choice but to eat there and the choices, although buffet style, were limited. It’s personal choice but we would’ve preferred a buffet option for all meals. All of us (including other people we met) had a bad stomach at some point during the holiday but couldn’t really pin it down to what food caused it. This happened after one of the beach meals so be careful with your food choices there. There are 2 restaurants you can book meals for which are Italian and Asian infusion which were of a high quality. Pools: Swim up rooms looked awesome. There is also a small family pool near the taco restaurant and a main pool there too. We frequented the other main pool near the 5 o’clock bar. It was 5ft 2 inches deep. The adult pool was less than 2ft deep which was just weird ! It had a slightly deeper round sit in pool next to it. ALL pools are smaller than they look on the pictures. None were over crowded and we never had to get up early to get sun-beds which was a first for us ! There are plenty of towels which are supplied through the day. Don’t bother bringing your own. Speaking with other tourists whilst out on excursions they said they were having to get up at 7am to get sun-beds at their hotels. Beach: Yes it was seaweed season. We knew that so it wasn’t an issue for us. Staff were out clearing it everyday but we chose not to swim in the sea because of it. The beach was small but clean with loads of sun-beds. White sand, just quite narrow. Other nearby hotels couldn’t use their beaches at all so we were lucky being here. Holiday rep: We booked through Tui. The rep Valentina was amazing and present nearly everyday from 9am - 10:30. Definitely utilise her knowledge if you need anything or want to book excursions. She was open, honest and tells you how it is.

This is not a 5 star hotel It smells terrible constantly The restaurants are awful the only half decent one is Rita’s taco and the Japanese The drinks are served in plastic cups and are not branded drinks - if you are coeliac prepare not to eat or drink The Japanese restaurant by discretion of the manager served us well on our last night here (we stayed for two nights whilst awaiting a transfer to a second hotel) is about the best thing about it but members get first choice of dining and times - the beach beds are out of bounds unless you are a member Staff don’t speak at all the only one that was lovely to us was Rodrigo Furniture is tired Room is filthy Bannisters and walkways are dirty Music was played throughout the hotel LOUD at 0600 in the morning on the first morning - it doesn’t allow me to upload a video of this nor the generator noise outside our room at 0250 in the morning

Great staff, great service. I recommend Margaravitaville to anyone. From the arrival to the end of the trip, we received all the care that we could have only imagined. The greatest part is the staff- who are absolutely kind, caring and compassionate. I give them 5 stars and more.

We stayed for a girls’ trip and our vacation was amazing! Our rooms were clean, the staff was friendly and the food was excellent. Special shout out to Erick who was our server for many meals. He took amazing care of us and was so friendly and attentive. Would recommend the resort!

Plage 100% condamnée ! Les agents de voyage et Transat ne vous le diront pas toutefois. Pour le reste… fait beau et chaud, et on a entendu la compilation de Jimmy Buffett pour les 20 prochaines années!