Margaritaville Island Reserve Riviera Cancun by Karisma

We visited Margaritaville Island Reserve Riviera Cancun in August, which is a slower time for the resort, but once again, it exceeded our expectations. The property is always clean, well-kept, and the service continues to be outstanding. We’ve been to this resort multiple times, and each visit reminds us why we keep coming back. It truly feels like home away from home, and we love seeing familiar faces and building relationships with the staff. A huge part of why our stays are so memorable is because of our butler, Alberto. He always goes above and beyond to make sure every detail of our trip is perfect. He anticipates our needs before we even have to ask, and his thoughtfulness and professionalism never go unnoticed. He truly makes every trip extra special. We’d also like to give special recognition to some of the amazing staff who made our vacation even better: Gregorio, Jose Louis, and Ernesto – the best bartenders who always made sure our drinks were perfect. The gentlemen in Joe Merchant’s – so friendly and always making great coffee with a smile. Rueben, Emilio, and Caesar – incredible waiters who were attentive, polite, and welcoming. Karla at reception – sweet, cheerful, and always willing to help. Angela at the Blended bar and Patty at the Beach House making omelets – both skilled, friendly, and always brightening our mornings. Ana, our massage therapist – gave my daughter and I the most relaxing massages. Absolutely wonderful experience! We are already counting down the days until our next visit in 2026 and cannot wait to be back. Thank you to everyone at Margaritaville Riviera Cancun for making our vacations consistently amazing!

Honeymoon - October 2024 (10 night trip) Visited with my husband for our honeymoon. We'd done a lot of research around what to expect and other travelers experiences and recommend anyone else visiting does the same. This is not to be mixed up with the Riviera Maya hotel, we stayed in the Riviera Cancun hotel. Transfer: If you get travel sick I recommend sickness tablets when leaving the airport as the road leading to the hotel is VERY bumpy and often flooded. 1st impression: Hotel itself is beautiful, the grounds are immaculate and layout simple and easy to navigate. Beautiful views from most angles and lots of natural Mexican beauty to behold. Check in: We'd seen lots of other visitors with welcome ice lollies which we didn't et offered. No problem. Receptionist (lady) was quite abrupt and not very welcoming, put this down to language barriers maybe and us brits typically expect friendlier service. Room: We stayed in a suite (not swim up) and it was beautiful, lovely layout and view of the swim up rooms and pool. There was some dirty marks on the bedding which we reported straight away and this was cleaned within the hour. Room is lovely for a honeymoon, just note that the suite rooms offer little privacy when you are in the bathroom so be prepared to see more of each other than normal. Our room was close to the waterfall which was incredibly loud, even with the doors shut we could hear it and the balcony was pretty much un-useable as we couldn't speak or relax due to the noise. We contacted reception to ask to move room but were advised it would be turned down and the waterfall is turned off at night. Come 11pm, it was still going and just as loud. After a busy day of travelling we put up with it for the night but when we spoke to reception again the next day, they were unapologetic and told us it couldn't be turned down and there were no rooms to transfer us to yet (same rude receptionist from check in) and they'd be in touch. Several hours later and still no update so it took a 3rd visit to reception and speaking to a manager to get a transfer. The new room was much quieter and equally as beautiful as the 1st. We requested an ironing bit on the 1st day to sort out clothes out post travel, took 2 days to receive after speaking to reception and submitted 2 requests on the app. Room service: Order on the app or TV, really good selection and very quick service. Sometimes left with trays for a day or 2 but no issue overall. Pools: There are a couple onsite, we typically ended up at the pool SOS pool. We noticed the main pool often has all sunbeds reserved very early. Disappointing they allow people to reserve beds, we spent most days on the beach and noticed multiple people reserving pool beds for alter that day whilst sitting on the beach. Towels often run out but you just have to wander for 5 minutes to find another cart. We often had beds reserved with no one using them all day, guests leaving towels after finishing with the

I am a 57 year old woman who loves to travel, but with an allergy to every kind of pepper and a liver transplant survivor… travel is not ever easy… until now!!!! This resort could not do enough for me… and I will be a frequent customer!! Shout Outs!!! Angel Jiminez the night bellboy. Wow. He was ALWAYS there with a smile. When carrying our luggage in told us not to worry. Boy was he right! Anytime he saw us he was super friendly, attentive, and made our stay a dream! Yadira Carrillo concierge. Took care of my food allergy going way above and beyond. Got in touch with all the restaurants, food and beverage mgrs, and anyone else who needed to be aware! Chef Carlos… for coming out to talk to me about how to prepare my food at every meal! And the gentleman who sat us every meal at the Beach House. I am so sorry I dont remember his name. He made sure I was taken care of at every meal. He was wonderful and was off our last day. He also had a bowl of crispy bacon everyday for my husband!!!