Dreams Sapphire Resort & Spa

I stayed during Christmas 2022 and it was raining therefore no one could enjoy the resort however the food is terrible and the service

Staff amazing. Entertainment team great( Abraham,Tony. Hannah, Omar, Sergio and Victor. Buffet waiters very good. Waiters at the pool work very hard.(Felix and Gabriella). Food mediocre at best. Hyatt main goal is upsell. Cabanas last year 65 this year 145. The free Cabanas last year 65 this year. No specialty food at the pool this year. Also the drinks cart at the pool that was free last year is an upcharge this year. Coco Cafe staff is great.

Recomendaría 100% , por amabilidad del personal, ubicación, actividades y sobretodo por la restauración con gran variedad de tipos de comida y calidad en el producto

This was our 5th visit to this hotel and this year we are disappointed with Hyatt. You go for quantity, not quality. The people who work there really try very hard. The ladies who prepare the coffee are great. The waiters at the breakfast buffet Archi, Pedro, and Sergio Huerta are amazing. The best waiters at the pool were Gabriela and Feliciano. The most important are the ones who run all the games and fun activities. You are amazing Sergio, Tony, Abraham, Hannah, Omar, and Victor. Without you, it would be boring.

Please don't be put off by negative reviews! We're checking out of this lovely resort after a 10 night stay and had a brilliant time. We stayed in a Preferred Indigo villa and the accommodation was beautiful, very spacious with brilliant air con and spotlessly clean. The staff were extremely friendly and helpful. Special recognition for Adrian our concierge, Gabi in the jewellery shop and Tony from the entertainment team as well as the bar guys in the Sugar Reef pool bar and all the restaurant staff. We found the choice in the World Cafe buffet to be really good every day but also enjoyed mixing things up with the a la carte restaurants which have a great selection, especially the sushi bar at the Asian restaurant. Our favourites were the Bluewater grill for breakfast and lunch, and El Patio the Mexican restaurant for dinner. Food was always fresh and the extras available for the kids at the smoothie bar were very welcome. We loved having access to the air con and bar at the preferred club lounge, and enjoyed pre dinner drinks there most nights. Entertainment in the evening was good fun and the roof top pool was amazing. We knew about the seaweed problem limiting access to the beach before we came but it really wasn't an issue. The smell isn't at all bad and the main pool is huge with plenty of sun beds, including ones that are built in to the pool itself. We did a day trip to Isla Mujeres and enjoyed sea and snorkeling there, plus a trip to Chichen Itza all organised with Amstar, who were great. All in all, a fantastic holiday.

Besides the seaweed on the beach, absolutely amazing trip! My kids came with with fun memories and full tummys, we had so much fun and enjoyed all the night entertainment. The staff was very accommodating with any one that had dietary restrictions.