Ava Resort Cancun - All Inclusive

Disappointing Service and Poor Finishes – Not a Luxury Experience If you’re looking for a luxury stay, Ava Cancun is not the place for you. From the moment we arrived, the experience was frustrating. Walking into the lobby, staff were casually exiting through the same doors we were entering, which felt chaotic and unwelcoming. Check-In Nightmare After a long flight, we were met with a long check-in line and plenty of available staff who simply chose not to help. Instead, one employee stood off to the side, joking and laughing with colleagues while we waited. When I approached another check-in counter and politely asked if they could assist me, the staff member flat-out refused—only to check in two women just 30 seconds later. When someone else finally assisted me, the first staff member never even looked me in the eye. That lack of professionalism set the tone for the rest of our stay. Hotel Finishes and Maintenance – Below Standard The hotel itself has obvious unfinished details, as many other reviews have mentioned. The carpet near the elevators is incomplete, and the elevators are a disaster—cheap, constantly breaking, and dirty. The overall look of the resort lacks the polish you’d expect from a high-end destination. All-Inclusive? More Like All-Exclusive When booking an all-inclusive, I don’t expect to have to beg for restaurant reservations. It was ridiculous how much we had to tip just to secure a spot. The buffet dinner was below average, and when we tried the Italian restaurant, they refused to take a reservation for more than four people at 6 PM—so we split our group. When we walked in, the place was nearly empty! What kind of system is that? The only decent dining experience was at Black Iron, which I’d call the best of the worst. Breakfast was okay—we tried both the buffet and the Mexican restaurant, and neither was bad, but nothing special. The One Saving Grace – The Pool The pool area is the highlight of the resort. We attended a Sunday pool party, and it was fantastic—great energy, music, and a lively atmosphere. If I ever came back, it would only be for the pool experience. Final Thoughts We’ve stayed at many resorts, and Ava Cancun seriously lacks trained customer service, organization, and quality finishes. If management focused on improving service standards, better maintenance, and a fair restaurant booking process, it could be a much better experience. But as it stands, I wouldn’t recommend this resort if you’re expecting luxury or excellent hospitality. Rating: 3/5 – Only for the pool.

The hotel is still new and modern but there’s still areas that clearly haven’t been addressed such as there needs to be a closer restroom near the north end of the pool farthest north! All the restaurants that we visited served us food that wasn’t hot! After we waited a reasonable amount of time! And we had 2 separate experiences where we ordered drinks while at diner and the drinks never arrived!

this is our fourth time at Ava and as you can tell, it's our favorite resort. It has everything you might ask for golf, bowling, the pools and exceptional staff. The food is very good. We had the pleasure of having Rafeal as our Butler and he rocked our world. He reached out to us a couple weeks before we traveled on WhatsApp and we got our dinner reservations, pool seats reserved and liquor in our room. When we arrived we were early and Rafael went above and beyond to make sure that rooms were ready . We heard that even helped mop the floors. When we arrived in the room, there were flowers on our bed, champagne bottle, and a wonderful cheese and meat tray. Rafael checked in with us multiple times during the day to make sure everything was going well and make sure that we had the everything we needed. He secured our Bally beds and loungers at the Legendary pool. We would highly recommend him. Victor. Herrera helped us as well.. providing us great service. We would eat breakfast in the Legendary restaurant and it's a hidden treasure food was great and service was excellent. We ate at the black iron twice and had great steaks good wine and nice dessert. My favorite restaurant is Chez Moi the French restaurant and I feel like I'm in a different world. It's a quaint little place and the food is superb. We also ate a Boa and it is very good as well. The staff is always willing to help in every capacity. We spent our time at the legendary pool and I wish I could remember some of the weight stuff because they were great. On our last day, as we're leaving with our friends. We were at the digit bar we met our Butler there and and we checked then our bands were cut off. Rafael said have a drink and he will let us know when our transportation was there. The manager Aldo from digit bars said we could not have another drink and I was surprised to be treated that way.. We definitely will return.