Helios Benidorm

Superb hotel here, excellent staff who try to accommodate you in any way they can. We were in a coach party of 40+ for a stay at Helios for 3 weeks. Our room on the 9th floor (911) looking out over the pool was a premium room which gave you a coffee machine (4 coffees replaced daily) a bathrobe and slippers and a bottle of water daily. It was well worth paying a little extra for the benefits as the coffee was lovely. Tip here, either bring a couple of mugs with you or buy a couple while out here, we bought 2 for 3€ and we used them every day. We loved it on the 9th floor looking out to the front of the hotel and we used the stairs every day (by choice to burn up the extra calories which you take in).The room was a fair size with a good bathroom with a shower. Slightly lacking for space as no drawers (we were here for 3 weeks so it probably would be ok for shorter stays and we did have 3 large suitcases). Our room was cleaned daily and supplies replaced. There was a bit of noise outside in the nights but it didn’t bother us. The restaurant (seats up to 500) with tables for two spread out throughout the dining room. A good selection of food for breakfast (with a free glass of cava) and dinner throughout our stay. As vegans we were a little limited for what we could eat especially for protein intake. After talking to the Operations Manager (Mercedes) she assured us that they could do much better for us and she passionately wanted us to have better options for us and said she would talk to the chefs. From that time on we were well accommodated. We had pasta bolognaise with seitan, stuffed aubergines, vegetable platter, beyond burger and on my birthday they even made me a curry which I absolutely loved. They even went out and bought some vegan bacon for us at breakfast. Plenty of salads, cakes, biscuits, as much ice cream as you want (self pour from machine) and a good selection of fruit at each sitting. Something for everyone. The chefs were so accommodating, polite and driven to please you with their food, total commitment by them and excellent service from all the staff in the restaurant, nothing could be faulted here, it was really exceptional service. Many thanks to all the chefs who gave us that special treatment especially David who planed most of our vegan meals. Facilities at the hotel were good. Plenty of sun beds (might be trickier at peak times) a nice swimming pool, a very good spa, and a small gym (3 cardio machines and a weight bench). The hotel also put on free yoga and mobility classes which we joined in with. The yoga class teacher was excellent and we thoroughly enjoyed participating In the class. The mobility class was a little bit of stretching, yoga, with core work and balance and would be quite challenging for someone who hadn’t done any yoga etc before but I am sure he would develop the class dependant on the attendees. We used the spa and it had a jacuzzi, steam room and a sauna and costs €20 for two people for 45 minutes

El hotel es impecable y todos los departamentos son amables y profesionales. En especial los camareros y empleados del Bar Bahiah Jessica, Juan, Miguel, Víctor, Maria José, que siempre son tan atentos. Es un placer trabajar con ellos. Recomiendo la estancia aqui. Gracias Hotel Helios is a lovely hotel, all departments are really kind and professional. Special mention to the bar staff in Bar Bahiah Jessica, Juan, Miguel, Víctor and Maria José, they are always helpful and nice. Its a pleasure to work with them all. I highly recommend staying here. Thankyou

Stayed at this hotel in October with family. Excellent rooms with fridge and hairdryer. Breakfast was superb great choice. Some of my family were delayed by 2 days and Eduardo could not have been more helpful. He sorted them with a new room even though he had to move bookings around to accommodate them. Eduardo provided exceptional customer service. Would highly recommend this hotel and staff.