Magic Natura Resort

Overall we had a really good time here. We went premium and had 2 lodges in the Bali section with private hot tubs. The lodges were nice with little areas that needed some tlc - the showers were quite limescaley/rusty, the shelf in the bathroom was slanted and had a little block of wood under to keep it up. The rooms ventilation was also really poor leading to A LOT of condensation, even to the point where all the paper in our room was wet and curling up etc. The beds were very firm and not very comfortable. There were mini fridges, a kettle, microwave and Nespresso machine which were useful (the Nespresso machine was a bit temperamental when it would work or not). We requested a bed guard for our son as he is 4 and tends to fall out of the bed without one. There were plenty of wardrobes and drawers for clothes storage for 4 people too. One of the doors to the lodges didn't close by itself and this was left open a couple of times by housekeeping which could've led to personal belongings going missing but as far as we are aware this didn't happen. We also had a wet towel and swimming costume that was drying in the bathroom chucked into a suitcase making the rest of the contents wet too. Not sure why housekeeping done this. The hot tub was definitely the highlight of the lodges for us as the pools were freezing we spent most of our time in the hot tub when not out and about. The food in the restaurants was mostly good. We always found something to eat every day we went. It did get very repetitive towards the end of the week though. The food in the Italian was ok, the pasta was fresh but the portions weren't huge. The dessert selection in the Italian was not as good as the desserts in the buffet. The paella upstairs was very good, we enjoyed that. The starters for the upstairs restaurant was all the same food as the buffet food downstairs too. As we were premium guests we had access to the smaller buffet restaurant which was very nice, as the standard restaurant was very cramped, busy and loud. We did however notice there was a bit more food in the standard restaurant. We ordered pizza delivery once and this was fine except it was cold and late so I think we were the last to receive the delivery. It was edible but we didn't bother ordering again. There were plenty of pools around the resort for smaller kids and older kids/adults, as we went in April the weather wasn't the warmest and the water was quite cold but we did get in a couple of times. There were activities all through out the days spread out across the resort at the main bar and the larger pool area. There is a game section with a pool table and other arcade machines. There is a ping pong table by the larger pool too. Several bars scattered around in all areas by the pools too. There is a games console area too which you need to book a time slot to gain access. There was a small kids club with a little soft play and colouring and other games inside. Our 2 (age 4 and 7) went in a couple of

We arrived at magic Natura and the resort is beautiful the view are amazing but the weather unfortunately wasn’t on our side but thanks to Layla in the children’s entertainment it was great she made sure all the children was entertained even the adult was able to join in, she is amazing with the children and is such a joy to speak too, she’s is so happy and willing to help and genuine. My son is autistic and he had such an amazing time at the disco. So thank you again for making our holiday so special and unforgettable

Hands down the worst resort my family have ever been to. Atrocious food, uncomfortable beds, rude staff, paper thin walls, freezing cold pools, a room that smelled of disinfectant no matter what we tried to do. The pictures online are so incredibly misleading. I cannot explain how disappointed my entire family was - so much so that we paid extra to leave after only 2 nights! Do not go here it is terrible! I have never felt the need to leave a bad review before but I just genuinely cannot understand how anyone can have enjoyed staying here... I've noticed that the hotel have commented multiple times about they're refund policy (quite telling that such a policy exists) but it is also just a lie, we asked about it while staying there and they promised it would be dealt with once we returned home, months later still nothing. Do not waste your money for such an awful experience.