Vieraskäyttäjä
10. kesäkuuta 2025
4am and not had any sleep for 3rd night in a row from leaking ceiling in room. We are staying at the Flamingo Beach Resort in Benidorm and honestly, it *could* be a really nice place—if only the staff paid a bit more attention to guest comfort and basic maintenance. We are in one of the so-called premium suites, but on arrival we noticed a constant dripping from the ceiling. We reported this not once, but 5 times in total. Each time, we were brushed off.. The dripping water pouring through the ceiling each night has made sleeping nearly impossible. Housekeeping didn’t seem concerned either and didn’t follow up or escalate the issue. Reception said it was a known issue with the air conditioning, but maintenance never showed up during our entire four-day stay to fix it. Housekeeping also leave your room door adjar when they have been in so make sure to check back in your room mid morning. They did this twice to us. That said, there are some positives. The Sky Bar is really lovely with great views and a relaxed vibe. The pool areas are also nice and relatively calm compared to other hotels in Benidorm, but you need to get there early—loungers fill up fast at all three pools. Location-wise, the hotel is in a quieter area, about a 10-minute walk from the "chaos end" of town, so it’s close enough to enjoy the action but far enough to escape it. In summary, this place has potential—but a premium suite with a leaking ceiling and no resolution for four days is just not acceptable. Until the management takes customer concerns seriously, it’s hard to recommend.
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