Hotel RH Victoria & Spa 4 Sup

A belated review due to the Trip Advisor rule of only one review per hotel, per 3 months. We were desperately unhappy with the hotel response to our original review, and in order to have a right of reply, I had to delete the original review and wait at least three months before making a new submission. To be clear, it was our opinion that the hotel was immaculately clean and the food was exceptional. To be honest, most things were very good. So what was the big problem ??? The Hotel was nearly full, but they were advertising availability for a "DREAM SEA VIEW ROOM". It was incredibly expensive and the most we have ever paid for a hotel room. Unfortunately what we reasonably expected, and what we actually got, were two very different things. The room was very very basic and despite being on the 18th floor, is was almost impossible to see any of the beaches, although bits of the sea could be seen. We were very annoyed to learn that there were other rooms on that floor that would have justified the label given to our room. The truth is there were many cheaper rooms, even on lower floors, that have much nicer views (we have stayed in them previously !!). All this is bad enough, but the hotel response to my review was disgraceful. Somehow it was us that had done something wrong and had no reason to be complaining. In not so many words, it was suggested that it was our own fault for booking that particular class of room. The hotel went on to say, that If we really wanted a proper Dream Seaview Room room, we should of paid even more and asked for a DELUX DREAM SEAVIEW ROOM. The hotel response was obviously for public consumption, rather that a considered reply to a very genuine concern. I would ask any reasonable reader that given the huge price and a promise of a DREAM SEA VIEA VIEW ROOM, what would they have reasonably expected ?? I am quite happy to resubmit the review and download the booking paperwork, invoice and photos, should the hotel wish to dispute the above.

Location is convenient. Rooms are a decent size and bedrooms seem to have been refurbished; however, bathroom very dated. Sadly, had to complain about black mould in the bathroom which was mostly removed (although still some on window and tiles). Opted for half-board - whilst the breakfast was decent the evening meals have been rather atrocious. If it was not for the salad bar I would have gone out to eat. The other dishes are all very generic and cheap and each time I tried the soup it has been nothing short of terrible coloured water. In sum, decent hotel, average breakfast and terrible evening meals.

Great Holiday Everyone was so helpful & friendly. Hotel was clean, very beautiful and the food was Excellent. Will definitely go back

First time in Benidorm and very happy with the hotel. Room was spacious and tidy, bathroom very good. Nice size balcony with views of the sea, island and Sierra Gelada. Food was okay, lots to choose from, a glass of Cava with your breakfast if you wanted, plus Friday night complimentary cava and a violinist in the lobby. Pool area okay, had a swim but it was cold, time of year I suppose. Entertainment was fine, catering for both Spanish and English. We danced on quite a few evenings and went out on a number of occasions to the Ambassador and Calypso for tribute acts and ballroom, sequence and line dancing respectively. Things to do. Sunbathed and swam in sea in several places (lots of small coves along the coast). Sea warmer than hotel pool. We used local buses (easy to use and inexpensive)to take us to Albir, Altea( old town worth a visit),Villajoyosa(good museum and Valor Chocolate factory a must, both free), Guadalest (which really is a must do bus trip). As we are both quite active we were able to walk from our hotel up to the cross and over the Gelada to the Govnerdor and down into Albir to get the bus back. Also walked through the old town and along to Cala Finestrat and up to the old Roman lookout. Also walked up to the tower another day. Took the bus to Villajoyosa and walked back along the coastal path to Cala Finestrat. Also walked above Altea and up to the Tossal de Senyal(take the 42 bus to Terra Natura and walk up the hill, if you go to the Natura, the zoo, get your tickets on line, a lot cheaper than paying at the zoo). Did numerous other things. Had a good four weeks.

Nunca habíamos salido en Nochevieja y fue fantástico. Además del clima de Benidorm, la experiencia en el hotel Victoria fue muy buena. De principio nos dieron una habitación superior sin coste alguno y el personal era encantador, tanto en comedor como en el resto. La noche de Nochevieja fue superior: Muy buen ambiente con los demás hospedados, baile divertido, barra libre y l@s camarer@s se volcaron con nosotros.

We are now at the end of an 11 night stay and can recommend this hotel without question. It is ideally located about 5 minutes walk from the Old Town Benidorm and not much further to the beach. The area is busy but not so much as the newer Benidorm strip which is about a 20 minutes walk from the hotel. There is a bus stop about 2-3 minutes walk where you can catch buses to Altea, the commercial centre for shops and the tram station for visits to places such as Villajoyosa, Denia and Alicante. Both buses and tram are a lot cheaper than UK! The hotel itself is very clean, rooms very pleasant and a wide range of food choices in the restaurant. All of the staff appear very friendly. Notable was the number of people here who have stayed several times previously which was encouraging. We have already booked to return next January!