Holiday Inn Express Benicia

Arriving at the hotel was a little confusing. The lobby is off the main road and has a tiny underground looking parking area for check in. Once checked in you can go further down the way to a parking lot under the hotel. I admit this was nice. There was plenty of space and the car was kept cool and shaded. Coming and going was pretty easy after that. The hotel lobby is clean and offers water and cookies. Service was friendly and check in was simple. The elevator to the room took awhile to arrive. At least it seemed, since the hotel is only 2 floors. Sort of a choppy ride too. There are stairs available, but we couldn't get our card key to work and allow access. The room itself was clean and cozy. My only issue was the strong fragrance. It was so strong it started giving me a headache. After running the air and opening a window the smell started to fade a little. I'd caution anyone who's headaches are triggered by fragrance. The bed was incredibly comfortable as were the pillows. I can count my night of sleep as one of the best I've had. I'd gladly go back just for that! Plenty of towels in the bathroom to use, including a floor towel. All bathing products in the hotel were Dove. They also had fragrances. Only mentioning for those with sensitive skin.

They charge $85 in additional "taxes" per night. Dont do it And i immediatly canceled my 10 night stay, still cost 267, for the 179 room, that im not gonna use. Never booking with holiday inn ever again. Not to mention im in hotels, 300+ nights a year.

The hotel was great, especially the outdoor almost rooftop-like lounge area. We could go right out our room to get some vitamin D in the sun without having to hang out on the street. Rooms were spacious and clean, and the hotel is in a good location. As great as the room and property were, what truly made our stay the best was Teresa at the front desk. Get that girl a raise! She answered all of our questions, gave great recommendations, moved us closer to our friends’ room, gave us a late checkout, and was friendly and funny the entire time. I’d come back again thanks to her!

room was comfortable and clean, employees were very friendly, helpful, and even conversational! breakfast was good with lots of variety, and the pancake machine was kinda cool. i had forgotten to ask for a late checkout when i checked in, but the front desk staff was very helpful and accommodating, making it work for me!

This place blew any and every expectation we had out of the water, not only was the whole hotel clean but the amenities were great, our room was clean and anything we needed was handled and most things were on site! Like a guest laundry mat! This place was the highlight of our trip. Breakfast was great, the patio area was beautiful, but overall what made our stay was the staff, Teresa and the two gentlemen up front made everything smooth and comfortable. I cannot say it enough this place is amazing. We would stay here 1000 times if we could. Thank you guys for everything

Our previous experiences of Holiday Inn Express was basic, clean, formulaic and budget which is fine if that’s what you’re looking for . We were . This experience was not great . We had asked in advance for assistance with advice on how to get to the hotel from Martinez train station and they would not help. After a traumatic experience getting to the hotel , the room was old, tired and not well maintained. The room had a strong unpleasant odour and the air con was loud and ineffective. Pity the corporate standard was not so high at this location. I would look elsewhere .