Fairfield Inn & Suites Bend Downtown

Very Clean

Wonderful time

Fortunately, I only stayed here one night. The hotel looked fairly new, but there was a really stron mold smell in the bathroom sink. It got worse every time I used the sink. I reported this to the desk clerk at checkout. I never received an invoice, so imagine my surprise when I checked my credit card to find not only the room charge, but an additional $250 charge on my card with, again, no notice, no invoice, no explanation at all. A call to the hotel to ask about it, but nobody seemed to know, and there was no offer to refund me. I had to have the extra charge removed by my credit card company. After a couple of months, the hotel claimed I was smoking in there, said the room reaked of it. I'm 64 years old and have never been a smoker. I think they smelled the mold and didn't know what it was. Front desk staff never apologized for the discomfort that they surely already had to have known about. That mold smelled so strong, so it's been there for a very long time. Breakfast was just basic, no healthy choices available.

My gluten free wife appreciated the options at breakfast Room was nice and clean Thank you

Will definitely stay again! The people were so friendly. The included breakfast was a great start to the day, hearty and with lots of options. The location made it easy to get out and explore. We got the suite with a corner tub. I was surprised at how fast it filled! Watching our favorite show on the laptop while in a bubble bath was the perfect way to unwind. The reason for the one 4 start section is that the mattress was too soft.

The staff went above and beyond to accommodate us with a very late check out. The pool area was great and the breakfast was hot and great for a free hotel breakfast. 10/10!