Royal Gateway Motel by OYO

The room had dirty floors,no screens on the windows and a strong smell of bug spray . We were afraid to walk around this room without shoes on. Economy perhaps but if you sat on the toilet the bathroom door was blocked from opening. We read in the reviews,after the fact because our naive friend booked the room for us,that several people had encountered bed bugs. I didn't see any but the room may have been fumigated. My husband and I and our friend rented this room for an event we were attending. We hadn't seen each other in a year and the day after we stayed we were all sick with headaches and fatigue... My husband said he kept smelling that room for the whole next day. Stay somewhere else. It's worth the money .

I booked a room for my daughter and her friend. On the way to Bend, my daughter’s purse was stolen, which included her ID. I called the company I booked the room through, and they changed the name on the reservation to my daughter’s friend. Simple, I thought. However, the motel wouldn’t accept the name change and ordered them off the premises. The motel staff indicated I’d get a refund, but it’s yet to happen. The staff was extremely rude. Stay there at your own risk.

Arrived to check in to have a a child tell me he couldn’t check in, waited for the actual employee to show up and checked in. Booked a room with kitchenette and was given a room without one and no explanation or apologies. Appears they double booked our room and gave us what was leftover. Property is an accident in waiting. Barely any room for vehicles to maneuver, they converted one of the drive ways into additional parking space which may result in a drunk driving plowing through your car and the entryways to each unit requires a 6” step; so definitely not handicap nor elderly friendly. While we did not have our service animal with us we were told very thoroughly that no service animals are allowed on property which is against the ADA “ Service Animals are protected under the rules for Titles II and III of the Americans with Disabilities Act (ADA). This means that service animals must be allowed any place the public is allowed, including restaurants, hotels, and hospitals.” After being told this we were informed that we were not allowed to smoke while staying at this property; in the room, the parking lot, or on the street. Fridge was not cleaned and contained food from prior guests smeared onto the walls. The rear windows are sealed shut leading to an atmosphere of being jailed in, front and only window to open has no screen, so cannot enjoy the fresh Bend air I came for. Then either out of ignorance or in an attempt to extort guests for additional funds they’ve put oil paintings in the bathroom next to the shower when it’s common knowledge that humidity will destroy them…. Not very hospitable place and if we had an option to rescind and stay elsewhere we would have.

VORSICHT! ACHTUNG! Hotel bucht bei Reservierung (Zahlung vor Ort) OHNE Ankündigung Geld ab Angeblich ist das eine Bearbeitungsgebühr die allerdings nirgendwo kommunziert wird. Diese wird trotz kostenloser Stornierungsoption und Anzeige von $0 NICHT zurückerstattet obwohl die Zusage vor Stornierung erfolgte.

I actually never got to stay. Booked online, confirmed and the next day I got a batch email with 3 other codes cancelling. Called motel to ask why, they said idk. So I asked to book and, here’s the kicker… DOUBLED! I call BS. This is deceptive at best.

Tiny room, lumpy bed, bathroom window couldn't lock, had to go to the office to ask for drinking glasses, had to walk two blocks to buy ice, one washcloth for two people, no shower in the morning because the faucet was broken. When I reported to the office for my receipt and told of the problems, the manager responded this way: cheap motel for cheap people!