Benbrook Inn & Suites by OYO Fort Worth I-20

Reliable Hotel A good local hotel to get away from the daily normal life chaos.

Room was dirty, there was small pieces of trash all over the carpet. Carpet looked really dirty and the room had a weird smell. Restroom was dirty, especially the bathtub there was hairs everywhere, toilet looked like it was not clean at all. Fridge and microwave were really dirty there was pieces of food everywhere. The area was quiet and safe to stay for one night.

My wife and I stayed here for two nights. Our room was very clean,the office staff were extremely pleasant to get a long with. They were very nice to us. The beds were very comfortable. Had ever cable channel on the TV. Towels were all clean and had a nice smell. We literally had no complaints. I'd definitely stay there again. They remodeled the entire place and I'd recommend the place to anyone seriously.

I had high hopes because the office was clean and decorated. But then I was checking for bed bugs and the pad on my bed was stained bloody all over. Someone tried to paint and got paint everywhere whichever made it look more old and dirty.

I had a terrible experience staying there last. They wanted to charge me more for a nonsmoking room. I needed to save money, so I decided to put up with it. I had to put a $20 cash deposit. And when I got to my room there was dirty toilet paper in the toilet. When I called the front desk they came to my room with maintenance. The owner told me I was a liar. And showed me a sheet someone signed. I asked why I would lie about something like that. He told me I made it up Bc I wanted a nonsmoking room. And that offended me. I just said. If there’s dirty toilet paper in the toilet, I question the cleanliness of the room. Then his attitude got worse and told his daughter, who was with him, to go call the cops on me. I literally didn’t do anything wrong or raise my voice. I was polite. Then he told me the only way I could stay, is to put down another $80 cash deposit. I had no other option that night, so I paid it. I did get my money back in the morning, but I will never go there again and I highly suggest any other hotel. And if the owner sees this comment. You need to anger management and counseling. And I didn’t lie. You need to check the rooms yourself before you rent the room and call others out of their name.