Azaya Beach Resort Goa

There is nothing much in the hotel except high prices to be paid on the name of 5 star property. There is hardly any arrangement to sit at the beach, there rooms are quite weirdly structured, no view from the rooms and property is deteriorating with every passing day. Buffet breakfast is not worth at all- they take exorbitant amount of time to serve you on the table after taking the order from live station. While the a la carte food at dinner is still fine. Their reservations staff is not cooperative specially person named frazaer and Shashank as they are not the person of their words and hardly know customer service. Other junior staff is still better and courteous enough. Mayur was better in managing and handling the client requests and situation. Overall, would not recommend this place to anyone who need to spend a good amount of money, suggest find other 5 star properties as they are much more value for money with better services and amenities. Please avoid if you like a happy goa trip.

Resort situated in nice place with good ,polite hotel staff You will get plenty if space where you can click pics for your social media.

Die Außenanlage des Hotels ist sehr schön - auch der Strandzugang. Das Personal sehr freundlich und das Frühstück eine Gaumen Freude und sehr gut. Die Zimmer sind allerdings nicht das, für was sie angeboten werden. Wir haben für 5 Sterne bezahlt und nicht mal einen bekommen. Alles war alt, kaputt und schmutzig. Nie wieder in dieses Hotel.

Совсем другие ожидания были насчет этого отеля. Старые номера, которые давно требуют ремонта, уборка на низком уровне, плохо разговаривают на Английском. Сервис совсем плох, блюда ждать всегда приходилось очень долго. Первые дни ходили в полном шоке (неприятном шоке), потом уже поневоле, конечно, привыкли. Повелись на все хорошие отзывы, но увы… Это явно уже давно не 5 звездочный отель.

We had a wonderful 3-night stay at the Azaya beach hotel over Christmas as part of a wider trip. This was our 8-year old son's favourite place we stayed during our trip. The hotel is beautifully laid out around a large pool with direct access to the stunning Benaulim beach. Our room was spacious and clean and housekeeping each day was excellent. The staff at the hotel were lovely and accommodating and the food / breakfast delicious. They hotel put on a lovely Christmas eve dinner in the gardens. The hotel is smaller / quieter than the more commercial Taj next door, but we quite liked that about it and it has much better direct beach access.

I have stayed in several 5 star resorts in Goa and Azaya was by far the worst resort I have seen rated at 5 stars. Firstly there is no reception counter at all in the hotel. We had to call out a couple of staff from the back office to do our check-in. The room allotted to us was practically outside the entrance of the resort. So we didn't even feel like we are staying in the resort. The room has a very strange layout wherein the wash basin is right behind the bed in the living room. Atrocious from hygiene perspective. The bathrooms were split into the bath area on one side of the room & the lavatory on the other side. There are no locks in the bathroom which can be uncomfortable for family travelers. The bath tub is in the balcony which can also be accessed from the living room Because of the bath tub there is a tall view blocker so you cannot see outside. Too much fancy designing but completely avoidable leaving aside the basics. There was no water in the basin. We got some muddy red water in the basin and went out to see that a tanker was arriving, so we had to wait to get water. The handphone in the room to call the reception was not working. We walked around the resort at around 8pm and it looked dark & deserted. There was hardly any staff we saw except for the 2 people who helped us check-in. There was complete darkness and my wife almost stepped onto a fountain area filled with water because she couldn't see anything. We finally decided to pack up and leave without staying at the resort. The 2 staff at the check-in area were nice and tried their best to pacify us. I had sympathy for them. Strangely there was not even a hotel manager on duty. And this is supposed to be a 5 star resort. We had to talk to the manager (Mr Rajdip Bhattacharya) on a phone and we informed him that we are checking out and requested a refund. He first said that the booking is non-refundable but then agreed for a refund. It is 10 days now since my visit but he is now no longer taking my calls. I keep waiting for my refund and will take action if the amount is not refunded. Please avoid this resort at all costs.