Kasa Bellevue Seattle

Lobby of the condo had a terrible smell. Bathroom also smelled musty. Condo was fine except didn’t have enough blankets and sheets for every bed. Took almost 3 hours to get a person on the phone and at that time no concierge was available to deliver any blankets or sheets.

We booked a 2 queen unit. They changed it to a queen and 2 twins. When I called they said the room wasn’t changed and I was lying about booking 2 queens. They then sent me an email confirming I booked 2 queens but there was an issue with that room. They were working on a resolution and would follow up. They didn’t follow up. There was mold in the living room and bathroom and the beds were hard as rocks.

It was nice and a convenient place right downtown.

Rad place to stay. Loved the stay. It’s a bit of a process to get into this particular property but not impossible as long as you follow the instructions

When we arrived a the apartment the access items (keys, fobs for fitness center and garage door opener) were not in the apartment. The previous renter took them and we were told there was nothing they could do about it. So, we were instructed to find parking on our own nearby and seek reimbursement after our trip. The closest was 2 blocks away. After a long day of travel and visiting family we were looking forward to sitting down and watching the rest of the playoff game in our apartment. The TV didn't work and batteries in the remote were corroded. So, we didn't have the use of the TV, the fitness center or the garage, all part of the amentities promised. Kasa offered a nominal amount of money to comensate me for the missing amenities and my time dealing with them. I would never pay $275 per night for two beds, bathroom and wifi. I would not rent from Kasa if at all possible and I certainly wouldn't use this property again.

Large unit and well kept and clean