InterContinental Hotels Bellevue at the Avenue

Very nice newer hotel in downtown Bellevue. Room was clean and as expected. Limited options for food in the hotel is the only negative.

good

Regrettably had to cancel my stay but their team was superb. I cancelled last minute and without hesitation they waived any penalty (I do have top tier status with InterContinental). Managed to cut my 22 day business trip short by a day and head back early. But my wife had some packages sent to that property and before I could even reach out to them, MJ Kim who assisted me with the cancellation had emailed me informing me my packages had arrived and they could forward it on to me wherever I’d like. I was extremely impressed by this. In today’s day and age nobody is proactive and so well organized about anything like this. Since I was in Seattle which isn’t too far away I called the hotel and arranged for an Uber while I was speaking with the hotel and they spoke to me right until the driver picked up the package which was very nice of them Thank you to MJ Kim, Angela Cooper & the lady whose name I regret I forgot who helped hand over the packages to the driver. Great service to a cancelled guest. Cannot wait until I can actually try your hotel out. Heard wonderful things.