Hotel Mona Plaza arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you so much for your perfect rating and for sharing your experience with us! We're thrilled to hear that you enjoyed our surroundings, amenities, cleanliness, and service.We look forward to welcoming you back for another exceptional stay!Best regards,Nina Ilić, Marketing Communications Specialist

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback and for taking the time to share your experience with us. We're glad to hear you found our amenities and cleanliness satisfactory.We apologize for the inconvenience with the sink and for the delay in addressing your request. Your comments are valuable, and we will work to improve our service.We appreciate your understanding and hope to welcome you back in the future!Best regards,Nina Ilić, Marketing Communications Specialist

Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our modern hotel, cleanliness, and the variety of our breakfast offerings.We appreciate your comments regarding the room size and the bottled water policy. Your feedback is important to us, and we will consider it for future improvements.We hope to welcome you back soon for another enjoyable stay!Best regards,Nina Ilić, Marketing Communications Specialist

Majoituspaikan vastaus: Dear Mr. Omer,Thank you for sharing your feedback with us. We are deeply sorry to hear about the negative experiences you encountered during your stay. Your comments are very important to us, and we sincerely apologize for the shortcomings you described.It is disappointing to hear that our service did not meet your expectations, particularly regarding the water request and room cleaning. Providing our guests with a comfortable and pleasant stay is our top priority, and it seems we have fallen short in this instance.We will address your concerns with our team, especially regarding the behavior of our staff and the room cleaning procedures. We aim to ensure that all our guests receive the best possible service and that their needs are promptly met.We appreciate your feedback as it helps us improve our services. If you would like to discuss your experience further, please do not hesitate to contact us directly. We hope to have the opportunity to better serve you in the future.Best regards, Nina Ilic, Marketing Communications Management

Majoituspaikan vastaus: Dear Mr. Sinisa,Thank you for taking the time to share your feedback! We're glad to hear you enjoyed your stay and found our service to be good.We understand your concerns regarding the parking fees. We continually assess our pricing policies to ensure they reflect the value we provide, and your comments will be taken into consideration as we evaluate our services.We hope to welcome you back soon and provide an even better experience!Best regards,

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your experience with us! We're pleased to hear you found our hotel to be satisfactory, but we sincerely apologize for the issues you encountered during your stay.We appreciate your feedback regarding the curtains and the air conditioning system; we will review these concerns to enhance the comfort of our guests. Your comments about the minibar service are also valuable, and we will work on ensuring that our staff can better assist guests outside of regular hours.We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future.Best regards!