Dream Apartments St Thomas Hall

Trying to phone belfast reception is very hard ,nobody answers the phone ,once we got the 2 codes to enter outside door and room ,very strong smell of smoking cigarettes in bedroom ,sofa u could smell urine ,it was clean but on main busy road ,not like the picture showing on trip site front door banging everything some1 came in or out so not a good sleep ,it done for the 2 nights but won't be back

This place should be called Nightmare Apartments! I sent my ID two days prior as requested and awaited check in instructions which I did not receive! I rang the office 15 minutes prior to my arrival at the apartments! No reply! On arrival there was no-one present! I rang the office again! No reply! Found a ‘chat’ function on their website and manage to get a WhatsApp number for someone… he asked if I’d tried the office number 🙄 he said he was two minutes away from the office and he would send me the check in details! 40 minutes later I get a WhatsApp message off another employee saying the phone lines are down! I ask him to send me the check in details! I then get contacted by a third employee who states they’d tried to contact me that morning because there was a maintenance issue at the premises and I couldn’t stay there! I queried how they had tried to contact me as I hadn’t received any email or any missed call…. She then stated they didn’t actually have my contact details… so I still don’t know how they’d tried to contact me! After waiting for an hour outside the premises I was told I needed to go to their sister apartments at Obel which was 30 mins away in traffic! On arrival into the apartment it was of very poor standard floorboards lifting, chipped furniture, cracked sinks… and worst of all clearly not cleaned properly as there was a used sanitary towel in the bathroom bin! After reading all the horrific reviews on trip advisor for this premise and their one at Obel it was clear that they have regular maintenance issues and regular issues with their phone lines! They charged the men infront £100 deposit per room which by reading the reviews they’ll never see again! Such a disappointment- waiting round cutting into our trip when we were only there for a night! Appalling customer service! Do not book!

This is my second visit here in a month, as I had to come back to Belfast. I am here now, at 2.30am in the morning , wide awake, as the horrendous noise from upstairs is preventing me from sleeping AGAIN! I was on the verge of calling the police as I honestly thought the ceiling was coming in. It sounded like furniture was being thrown around and as a solo female traveller, I was terrified! This is the student quarter and the students rent these apartments for parties. I can hear them all easily as the noise travels throughout the building. The banging of the doors is equally awful. I’ve given 2 stars because as far as budget apartments go, they are fine. The bed is comfy, there are all the usual amenities and it’s very central. HOWEVER, if you want to sleep at night (as opposed to having to catch up during the day), I would avoid like the plague. I would absolutely not recommend these apartments for families. The other guests here are young, selfish and irresponsible. I had the misfortune to be here over Halloween and I’m not even going to go there! Unless you have a very tight budget or are an insomniac, I would book elsewhere.